

Resourceful and adaptable Manager with over 19 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role with progressive organization.
Have been able to showcase adaptability, handling different and multiple client channels, with strong Tech and Customer Service background.
Strategic Planning
Performance Management
Workforce Management
Staff Development
Financial Management
Team Leadership
Performance Evaluations
Project Management
Key Performance Indicators
Verbal and Written Communication
Business Planning