George Jizmundo Jr
BPO Operations Manager - People Manager
Quezon City
Summary
Resourceful and adaptable Manager with over 19 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role with progressive organization.
Have been able to showcase adaptability, handling different and multiple client channels, with strong Tech and Customer Service background.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Workflow Management Manager
Google Operations Center
03.2019 - 01.2024
- One of the pioneers when we started GOC in the Philippines. GOC is the in-house support for all Google workflows that directly impacts billions of Google products users
- Handled the biggest team that lifted and shifted from Cognizant to GOC
- Handled a team of Data Analysts that helps in building customer Experience via direct feedback, and feeding them to Product managers and leads to improve Google products and services
Team Manager
Cognizant technology solutions
07.2016 - 03.2019
- Handled biggest search engine workflow in Cognizant, starting with Quality Assurance
- Moved to Client management and then technical support for Online Video Platforms
Team Manager
Tech Mahindra
10.2014 - 07.2016
- Handled Telco Account as Team Manager, with 250 - 300 associates, 3 cluster Managers and 9 Team Leads
Operations Manager
Sitel / Foundever
04.2004 - 04.2014
- Started as a tech support agent for one of the biggest Computer producers in the world
- Promoted to L2/SME, Trainer, Supervisor for the same account
- Moved to One of the biggest laser printers and imaging products manufacturers as a Team leader, handling chat and email support
- Later on promoted as a Assistant Operations Manager for the same account
- Moved to Customer Service Operations Manager for an airline account, handling customer care and booking
- Lastly, moved to a US Telco account as an Operations manager for Quality, then later on moved to full time Operations Manager in Operations
Education
Bachelor of Science - Computer Engineering
Polytechnic University of the Philippines
ManilaSkills
Contract development and managementundefined
Accomplishments
- Awarded Top Team Lead multiple times
- Part of the team that was awarded the Top Partner award, the company's first ever recognition with our partner client
- Proud part of first ever in-house support of Google, helped in building the culture of the organization
Certification
Advance Digital Marketing from Jellyfish
Timeline
Workflow Management Manager
Google Operations Center
03.2019 - 01.2024
Team Manager
Cognizant technology solutions
07.2016 - 03.2019
Team Manager
Tech Mahindra
10.2014 - 07.2016
Operations Manager
Sitel / Foundever
04.2004 - 04.2014
Bachelor of Science - Computer Engineering
Polytechnic University of the Philippines
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