GEORGE CLAPTON TITOY ORTIZ
Pasig City
Summary
Customer Service Representative with experience at Comrise Global Solutions, known for handling customer concerns effectively and managing reservations with care. I focus on clear communication and attention to detail to help improve customer satisfaction.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
Comrise Global Solutions
Pasig
2024.04 - 2026.04
- Reconfirming hotel reservations and payment.
- Assisting same day no booking found issues.
- Accommodating reservation waiver request from guests.
- Relocating unconfirmed bookings.
- Forwarding any booking related amendment requests of the guests.
Customer Service Representative
Foundever Philippines
Pasig
2023.12 - 2024.03
- Updating billing and delivery address.
- Placing orders.
- Payment processing.
- Delivery real time updates.
- Emergency gas leak safety assistance.
Marketing Intern
Allianz PNB Life Insurance Inc.
Makati
2023.03 - 2023.05
- Assisted in creating digital marketing content for social media campaigns.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Collaborated with team members to develop email marketing strategies.
Education
Bachelor of Science - Business Administration, Marketing Management
Pamantasan ng Lungsod ng Pasig (PLP)
Pasig 2019.06 - 2023.01
Secondary -
Rizal High School
Caniogan, Pasig City 2013.06 - 2019.01
Primary -
Pineda Elementary School
Pineda, Pasig City 2007.06 - 2013.01
Skills
- Customer relationship management
- Digital communication
- Order fulfillment
- Conflict resolution
- Reservation management
- Attention to detail
Affiliations
- PLP JAEMEX
- Member
- 2019-2023
Training
- Mental Health Awareness Talk
- PLP Auditorium
- 2021
- Gender Awareness and Development Seminar
- PLP Banquet Hall
- 2023
References
- Mary Joy D., Regaspi, Call Center Agent, 09176125254, Telus
- Russel Arcangel S., Ison, Teacher II, 09100520262, Rizal High School
- Alice, Loyola, Agency Manager, 09209480032, Allianz PNB Life Insurance
PERSONAL INFORMATION
- Date of Birth: November 18, 2000
- Place of Birth: Mandaluyong City
- Gender: Male
- Civil Status: Single
- Citizenship: Filipino
- Date of Birth: November 18, 2000
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Service Representative
Comrise Global Solutions
2024.04 - 2026.04
Customer Service Representative
Foundever Philippines
2023.12 - 2024.03
Marketing Intern
Allianz PNB Life Insurance Inc.
2023.03 - 2023.05
Bachelor of Science - Business Administration, Marketing Management
Pamantasan ng Lungsod ng Pasig (PLP)
2019.06 - 2023.01
Secondary -
Rizal High School
2013.06 - 2019.01
Primary -
Pineda Elementary School
2007.06 - 2013.01