GEORGE BELLEN
Caloocan City,Metro Manila
Summary
Service Associate - Bellman supporting hotel guests with luggage handling, room deliveries, and prompt response to arrival and departure needs. Delivers courteous porter service that helps maintain guest satisfaction and comfort throughout the stay. Coordinates closely with other departments to keep front-of-house service smooth and efficient.
Overview
21
21
years of professional experience
Work History
Service Associate - Bellman
Makati Shangri-La Hotel
01.2007 - 01.2021
- Providing porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest request.
- Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
- Upon arrival, greet and assist guests by helping unload luggage from the vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Upon departure, assists the guest by transporting the luggage from room to lobby and helping the guest load luggage into the vehicle.
- Delivers newspapers daily to all occupied rooms.
Valet Supervisor
Makati Shangri-La Hotel
01.2004 - 01.2007
- Oversees valet attendants and other staff that perform valet service.
- Create and coordinate work schedules, assign posting positions to valet parkers.
- Trains subordinates on venue features and services.
- Collecting and submitting time sheets.
- Conducting performance reviews: and ensuring that valet equipment and supplies are working properly.
Valet Parker
Makati Shangri-La Hotel
01.2000 - 01.2004
- Responsible for providing a positive first and last impression to guests when they arrive and leave the hotel.
- Provide claim check and instructs guest on how to reclaim vehicle.
- Park and retrieve guest vehicles in specified areas in a safe and efficient manner.
- Greet arriving and departing guests, opens passenger door(s) and offers assistance if appropriate.
Education
Associate - Marine Transportation
Philippine Marine Institute
01-1994
Skills
Opera system
Microsoft Word
Computer literacy
Guest relations
Luggage handling
Valet coordination
Team scheduling
Staff training
Performance reviews
Transportation operations
Timeline
Service Associate - Bellman
Makati Shangri-La Hotel
01.2007 - 01.2021
Valet Supervisor
Makati Shangri-La Hotel
01.2004 - 01.2007
Valet Parker
Makati Shangri-La Hotel
01.2000 - 01.2004
Associate - Marine Transportation
Philippine Marine Institute