Geo Luke Isaiah Z. Gadrinab

Jasaan, Province Of Misamis Oriental,MSR

Summary

Skilled and experienced IT Team Lead with excellent background at Antiguas Gaming Corporation, adept in troubleshooting and network management. Demonstrated ability to improve team effectiveness through communication and effective project management. Known for introducing solutions to enhance service levels and minimize downtime, with strong problem-solving skills and ability to acclimate.

Overview

years of professional experience

Work History

IT Team Lead

Antiguas Gaming Corporation

Butuan, Province Of Agusan Del Norte, Philippines

04.2024 - 08.2025

Assisted in troubleshooting technical issues to enhance team productivity.
Supported team members with software applications and system updates.
Collaborated with IT staff to streamline processes and improve service delivery.
Conducted user training sessions on new technologies and tools.
Maintained inventory of hardware and software resources for the team.
Participated in team meetings to discuss project goals and outcomes.
Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Created user accounts and assigned permissions.
Developed and implemented preventive maintenance procedures.
Lead the IT team, providing guidance and support to ensure optimal performance.
Oversee the management and maintenance of all IT systems, including hardware, software, networks, and databases.
Oversee the helpdesk function, ensuring timely resolution of technical issues for staff and stakeholders.
Provide training and support to staff on IT systems and best practices.
Manage relationships with IT vendors and service providers to ensure service quality and cost-effectiveness.
Negotiate contracts and agreements with third-party vendors.
Generate reports on IT performance, system utilization, and project status for senior management
Conduct regular checks and maintenance on POS terminals to ensure uptime and reliability.
Configure, release, and monitor POS terminals to ensure proper functionality and integration with lottery systems.

IT HelpDesk Engineer

BOXEDBNR

Remote

04.2023 - 04.2024

Designed and implemented IT engineering solutions to improve product quality and efficiency.
Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
Conducted root cause analysis to identify and mitigate potential failures in processes.
Developed detailed technical documentation for engineering projects and processes.
Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
Diagnosed and troubleshot network connectivity problems, enhancing overall system performance.
Assisted in software installations and updates, maintaining compliance with organizational standards.
Documented and tracked support requests using ticketing systems, improving issue resolution efficiency.
Implemented proactive measures to prevent recurring technical issues, enhancing system reliability.
Supported end-users in troubleshooting hardware and software problems effectively.
Optimized server performance through regular updates and hardware upgrades.
Documented standard operating procedures for consistent technical support delivery across the organization.
Improved customer satisfaction by promptly addressing and resolving IT issues.
Reduced downtime with proactive system monitoring and maintenance tasks.
Monitored system performance to identify potential issues.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Maintained servers and systems to keep networks fully operational during peak periods.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Created user accounts and assigned permissions.
Developed and implemented preventive maintenance procedures.
Coordinated with vendors for warranty support, ensuring minimal impact on business operations during repairs or replacements.
Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Documented faults and bugs for referral to development staff for use in updates.
Basic troubleshooting with network equipment, including Fortinet, Firewall, Hostifi, and Unifi system.
Manage backup solutions, including Barracuda, Datto, Acronis, and
RMM backup, ensuring data integrity and availability. Demonstrate a commitment to delivering high-quality IT support, ultimately enhancing guest experiences and contributing to the success of the hospitality business.
Play a pivotal role in coordinating outages and escalating critical issues, collaborating with cross-functional teams for prompt issue resolution.
Manage and troubleshoot Microsoft 365 email systems, ensuring efficient communication channels for hotel staff.
Provide dedicated support for the Opera property management system, ensuring its optimal performance to facilitate smooth hotel operations.

Implementation Consultant

AZPIRED

Cagayan De Oro, Province Of Misamis Oriental, Philippines

05.2022 - 04.2023

Collaborated with clients to define project requirements and implementation strategies.
Analyzed system configurations to ensure alignment with client specifications and objectives.
Provided ongoing support during implementation phases to resolve technical issues promptly.
Coordinated cross-functional teams to achieve project milestones within established timelines.
Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
Served as project driver and authoritative source for customers implementing Opera
Assessed project scope to confirm details and understand customer expectations in advance.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

Tech Support

Teleperformance

Cagayan De Oro, Province Of Misamis Oriental, Philippines (Remote)

02.2021 - 03.2022

Served as a liaison between customers and tech support teams when needed.
Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
Enhanced user experience by providing timely and effective tech support to students and faculty.
Level 4 Tech Support, handling mostly VIP users such as instructors and professors
Liaised with IT department to ensure reliable tech support for all facility operations.
Provided comprehensive technical support, ensuring minimal operational disruptions.
Provided technical support during the post-launch phase of applications, promptly resolving any issues that arose upon implementation.
Provided technical support for software applications, contributing to seamless daily operations for users.
Resolved technical issues for clients through remote support, increasing customer satisfaction.
Promoted as Seasonal QA. Ensuring every customer interaction is accurate, professional, and aligned with business and client standards.
Provided expert technical support to end-users during the upgrade process, addressing any concerns or questions.
Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Bachelor of Science - Information Technology

Capitol University