Geoffrey Navarro
Naguilian, Province Of La Union
Summary
Offering excellent organizational skills and dedication to creating productive work environment, eager to learn and develop in office setting. Contributes to team by quickly adapting to new tasks and understanding administrative functions.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Enumerator
PSA La Union
San Fernando
07.2024 - 09.2024
- Assisted people in filling out surveys with complete and accurate information that coincide with the population count in the province.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
Financial Assistant
KASAPI Microfinancing Inc.
San Fernando
11.2023 - 03.2024
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
Team Leader
TaskUs
San Fernando
02.2022 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Teammate/ Subject Matter Expert
TaskUs
San Fernando
10.2018 - 02.2022
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Saint Louis High School
Tuba, Benguet
09.2017 - 09.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
- Managed financial aspects of registration including fee collection, payment processing, and scholarship disbursement coordination.
Property Custodian
Philex Mines Elementary School
Tuba, Benguet
12.2011 - 06.2013
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
- Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
- Assisted in preparing materials for presentations and meetings, ensuring that all visual aids were clear, informative, and well organized.
Education
Bachelor of Science - Management
Don Mariano Marcos Memorial State University Mid La Union Campus
San Fernando, La Union 06.2007 - 06.2010
Bachelor of Science - Entrepreneurial Management
Saint Louis University
Baguio, City 06.2003 - 06.2006
Skills
Fieldwork experience
Data collection
Data entry expertise
Information protection
Supervisory skills
Data analysis
Eligibility
Civil Service Commission Career Service Professional Eligibility, 80.52%, Baguio City National High School, 04/14/13
Certification
I hereby certify that the above information in this application is true and correct to the best of my knowledge and belief.
Duties And Responsibilities
Knowledge in Computer applications such as Microsoft Office (MS Word, Excel, PowerPoint, Publication), internet and emails., Speed in encoding - 40 -45 words per minute., Knowledgeable in operating office equipment., Proper filing and organization of documents., Knowledgeable in preparing memos, letters, reports, emails and presentations., Good sense of teamwork., Good interpersonal skills., Can handle confidentiality with extreme caution and secrecy., Handles procurement of supplies and assets for the organization., Monitors team’s performance., Develops strategies for performance improvement and career growth., Ensures the team’s alignment with the company’s goals, policy and procedures., Creates reports for the team's performance (weekly & monthly)., Ensures the smooth flow of operation on a daily basis.
Educational Attainment - Tertiary
- Bachelor of Science in Management, Don Mariano Marcos Memorial State University Mid La Union Campus, San Fernando, La Union, 06/01/07, 06/01/10
- Bachelor of Science in Commerce Major in Entrepreneurial Management, Saint Louis University, Baguio, Baguio, 06/01/03, 06/01/06
Seminars And Training
- Emergency Response Training (Basic First Aid), Philex Mining Corporation, Padcal, Tuba, Benguet, 04/06/18, 04/07/18
- Microsoft Excel - Pivot Training, Philex Mining Corporation, Padcal, Tuba, Benguet, 05/28/13
- Work Appreciation Program (WAP), Philex Mining Corporation, Padcal, Tuba, Benguet, 08/02/10, 10/30/10
- Civil Service Commission (On the Job Training), La Union Field Office, San Fernando, La Union, 11/12/09, 03/01/10
Sss Number
01-170512-30
Tin Number
300-651-176
Phil Health Number
04-050043044-5
Pag Ibig Number
121035726008
Personal Information
- Age: 39
- Place of Birth: Tuba, Benguet
- Date of Birth: 11/10/85
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
Enumerator
PSA La Union
07.2024 - 09.2024
Financial Assistant
KASAPI Microfinancing Inc.
11.2023 - 03.2024
Team Leader
TaskUs
02.2022 - 09.2023
Teammate/ Subject Matter Expert
TaskUs
10.2018 - 02.2022
Administrative Assistant
Saint Louis High School
09.2017 - 09.2017
Property Custodian
Philex Mines Elementary School
12.2011 - 06.2013
Bachelor of Science - Management
Don Mariano Marcos Memorial State University Mid La Union Campus
06.2007 - 06.2010
Bachelor of Science - Entrepreneurial Management
Saint Louis University
06.2003 - 06.2006
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