Geoffrey Ko

Led several consulting engagements that identified opportunities, recommendations, and implementation roadmaps to clients. The success of the projects led to client savings, increased customer satisfaction, and process improvement.

• Provided strategic guidance to clients on best practices for business operations.
• Prepared comprehensive project status updates including risks, issues, timeline changes.

Participated in two enterprise projects that revamped the customer experience, resulting in increased accuracy and efficiency.

• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Created plans to propose solutions to problems related to efficiency and quality.
• Identified opportunities for process improvements across the organization.
• Implemented strategies for automating organizational processes.

Migrated KPI reporting from excel workbooks to Microsoft Access. Created dashboards for visualized reporting and filtering.

• Provided technical support for existing reports, dashboards or other tools.
• Maintained positive working relationship with fellow staff and management.
• Updated and maintained databases with current information.