Summary
Overview
Work History
Education
Skills
Timeline
Generic
Genyveve Doremon

Genyveve Doremon

Customer Service Representative
Dumaguete City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Qualfon Philippines Inc.
Dumaguete City
11.2010 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provides excellent customer service.
  • Assist customer navigate their device/phones.
  • Provides customer information they need from their account.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate In Medical Dental Nursing Assistant - Medical, Dental And Nursing Assisting

Negros Oriental State University
Guihulngan City
06.2008 - 04.2010

Skills

Report preparation

Sales expertise

Complaint resolution

Training development aptitude

Medical terminology knowledge

Multi-line phone talent

Strategic sales knowledge

Technical Support

Shipping procedures understanding

Creative problem solving

Timeline

Customer Service Representative

Qualfon Philippines Inc.
11.2010 - Current

Associate In Medical Dental Nursing Assistant - Medical, Dental And Nursing Assisting

Negros Oriental State University
06.2008 - 04.2010
Genyveve DoremonCustomer Service Representative