MS Word
Geno Olaira
Customer Service Professional/ Operation Supervisor
Bago City,Negros Occidental
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Diligent Data Entry Intern seeking to leverage strong data management skills in dynamic organization. Proven ability to accurately input and organize large volumes of data while maintaining strict attention to detail and confidentiality. Demonstrated proficiency in using database software and Excel, with effective communication and organizational skills.
Professional data specialist equipped to excel in data entry tasks. Adept at ensuring accuracy, maintaining confidentiality, and managing large datasets efficiently. Strong focus on team collaboration and meeting goals consistently. Known for flexibility and reliability in dynamic environments. Skilled in data management software, database navigation, and information verification.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Operations Supervisor
Panasiatic Inc.
Bacolod
03.2021 - Current
- Successfully managed a team of 20 customer service representatives within a high-volume call center.
- Developed and implemented operational procedures and policies to ensure efficient workflow and customer satisfaction.
- Established and maintained positive relationships with external customers and vendors.
- Led weekly staff meetings to review performance and provide coaching and mentoring.
- Monitored and tracked team performance against established goals and objectives.
- Facilitated regular one-on-one conversations with team members to ensure quality service and performance.
- Evaluated team performance and provided feedback to enhance individual skills.
- Identified and addressed operational issues to ensure compliance with company standards.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Technical and Sales Customer Service
Panasiatic inc.
Bacolod
09.2011 - 05.2021
- Receiving technical issues with customers having problems with their phones and Wi-Fi routers.
- Performing sales like selling phones and services.
- Back office customer representative approves customer applications for free service provided by their government.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Computer Programming
Bago City College
Bago City06.2012
Skills
Software
MS Excel
MS Outlook
Google Spreadsheet
Google Calendar
MS Power Point
Canva
Slack
Certification
Organization Top Supervisor for 3 day resolve last quarter.
Interests
Cooking
Biking
Watching food blogs
Timeline
Organization Top Supervisor for 3 day resolve last quarter.
10-2025
Business Unit Top 2 Supervisor for 3 day resolve
03-2025
Operations Supervisor
Panasiatic Inc.
03.2021 - Current
Technical and Sales Customer Service
Panasiatic inc.
09.2011 - 05.2021
Bachelor of Science - Computer Programming
Bago City College