GENNELYN TIGAS
Pinagsama, Taguig City
Summary
Dynamic professional with a strong background in education and data analysis, honed at Convergys, Ph. Inc. Proven ability to enhance client communication and streamline processes, while delivering engaging presentations. Adept at time management and fostering teamwork, I excel in creating impactful strategies that drive productivity and improve outcomes.
Overview
15
15
years of professional experience
Work History
Junior High School Teacher
Department of Education
Taguig City
07.2016 - Current
- Planned, organized, and managed multiple tasks and schedules to ensure smooth daily operations and timely completion of objectives.
- Created and maintained structured documentation, reports, and records to track performance, progress, and outcomes efficiently.
- Facilitated clear communication and coordination between students, parents, and school administrators—skills applicable in handling client communication and correspondence.
- Prepared, organized, and presented information in a clear and professional manner using digital tools such as Google Workspace and Microsoft Office applications.
- Maintained accurate data and records, including attendance, grades, and progress reports—transferable to bookkeeping and administrative record keeping tasks.
- Ensured compliance with institutional policies and procedures, demonstrating accuracy, confidentiality, and professionalism in handling sensitive information.
- Participated in professional meetings and collaborative projects, showcasing teamwork, initiative, and adaptability in fast-paced environments.
- Developed strategies to manage and prioritize workload, ensuring deadlines were met and objectives achieved efficiently.
FRAUD ANALYST
Convergys, Ph. Inc
06.2015 - 07.2016
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
HIGH SCHOOL TEACHER
TFBC SCHOOL, Inc.
06.2012 - 04.2014
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services Ph. Inc.
04.2011 - 05.2011
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
ENGLISH LANGUAGE TUTOR
Tarlac State University-Hostel
08.2010 - 12.2010
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
Education
Bachelor of Secondary Education - Major in English
Tarlac State University
San Vicente, Tarlac01.2012
Secondary -
Victoria National High School
San Gavino, Victoria Tarlac01.2008
Skills
- Data analysis and entry
- Client communication and coordination
- Attention to detail
- Time management and task prioritization
- Team collaboration
- Effective presentation skills
- Process improvement strategies
- Expense tracking and bookkeeping
- Record preparation and document organization
- Invoice processing and transaction management
- Digital communication
- Customer relations and service
Timeline
Junior High School Teacher
Department of Education
07.2016 - Current
FRAUD ANALYST
Convergys, Ph. Inc
06.2015 - 07.2016
HIGH SCHOOL TEACHER
TFBC SCHOOL, Inc.
06.2012 - 04.2014
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services Ph. Inc.
04.2011 - 05.2011
ENGLISH LANGUAGE TUTOR
Tarlac State University-Hostel
08.2010 - 12.2010
Bachelor of Secondary Education - Major in English
Tarlac State University
Secondary -
Victoria National High School