Genne Denielle Tapia
Pasig City
Summary
Motivated and skilled professional seeking a position that allows for effective utilization of skills and opportunity to enhance knowledge. Committed to working in an environment that fosters professional growth and development.
Overview
3
3
years of professional experience
Work History
Senior Experience Representative
Alorica
Quezon City, Metro Manila, Philippines
01.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Bachelor of Science - Information and Technology
De La Salle Lipa
Lipa City, Province Of Batangas, PhilippinesSkills
- Interpersonal Skills
- Ability to work under pressure
- Good communication Skills
- Computer Skills
- Customer support
- Goal-oriented mindset
- Technical troubleshooting
References
Ricel Collantes
Team Manager
(0907) - 710 - 2331
Timeline
Senior Experience Representative
Alorica
01.2022 - Current
Bachelor of Science - Information and Technology
De La Salle Lipa