Summary
Overview
Work History
Education
Skills
Leadership Experience
Awards
Timeline
Generic

Genna Agbayani

Guitnang Bayan 1 , Rizal,Block 11 Lot 5, Villa San Mateo Phase 5

Summary

Highly capable in doing root cause analysis for Agent View, Revenue Leakage and Invoice Quality. Proficient in creating Reports. Identifies process enhancements and drives local improvement projects. Interacts with internal stakeholders and plays an active role in resolving process related issues, training and coaching of team members.

Overview

12
12
years of professional experience

Work History

Specialist

Maersk Global Service Center Ltd
Pasig City
04.2024 - Current
  • Migrated FSM Tasks – Control/SCM - Ikea
  • Created reports to monitor team’s progress
  • Reviews task lists and aligns the process
  • Coached team members to improve processes
  • Engaged team members to interact and share ideas
  • Written SOPs for Agent View/ Reports
  • Handled escalations

Senior Process Expert

Maersk Global Service Center Ltd
Pasig City
04.2023 - 04.2024

Process Expert

Maersk Global Service Center Ltd
Pasig City
04.2018 - 04.2023

Supply Chain Associate, Inventory Planner

Technomarine Ph/Cullinan Group Inc.
Pasig City
07.2014 - 04.2017
  • Monitors inventory stock levels on a daily basis to resolve stock outs, low inventory and excess stocks to maintain agreed Key Performance Indicators.
  • Processes non-store sales/requests which include corporate, consignments, online and marketing.

Education

Bachelor of Science - Business Administration

University of the Philippines Diliman
Diliman, Philippines
2013

High School -

Camba National High School
Camba
2007

Skills

  • Decision Maker
  • Complex Problem Solver
  • Root Cause Analysis
  • Agile Mindset

Leadership Experience

  • Area focal for Agent View, Pakistan (PK)
  • Area focal for Agent View, Central South Europe Area (CSE)
  • Area focal for Revenue Leakage, Central South Europe Area (CSE)
  • Area focal for Invoice Quality, Central South Europe Area (CSE)

Awards

  • Star Awards 2023, 2024 and 2025
  • CSE CI Ambassadors Winner, Sept 2024
  • Champ of the Months Awardees

Timeline

Specialist

Maersk Global Service Center Ltd
04.2024 - Current

Senior Process Expert

Maersk Global Service Center Ltd
04.2023 - 04.2024

Process Expert

Maersk Global Service Center Ltd
04.2018 - 04.2023

Supply Chain Associate, Inventory Planner

Technomarine Ph/Cullinan Group Inc.
07.2014 - 04.2017

Bachelor of Science - Business Administration

University of the Philippines Diliman

High School -

Camba National High School
Genna Agbayani