Summary
Overview
Work History
Education
Skills
Timeline
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Geniery Coligado

Geniery Coligado

Taguig, Metro Manila

Summary

Dynamic customer service professional with a proven track record at Ralph’s Wines and Spirits. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Recognized for implementing efficient checkout strategies, improving transaction speed, and fostering a welcoming environment. Strong work ethic and integrity drive my commitment to excellence in service delivery.

Overview

15
15
years of professional experience

Work History

CASHIER/WINE ATTENDANT/FOOD SERVER

RALPH’S WINES AND SPIRITS (WINE SHOP) BAR & RESTAURANT
09.2023 - Current
  • Managed cash register operations, ensuring accurate transactions and efficient customer service.
  • Trained and mentored new cashiers on operational procedures and customer interaction techniques.
  • Processed sales transactions swiftly, maintaining high levels of accuracy in cash handling.
  • Implemented strategies to enhance checkout efficiency, reducing wait times for customers.

Customer Service Representative

Inspiro Relia, Inc.
02.2023 - 09.2023
  • Resolved customer inquiries using CRM systems, enhancing satisfaction and retention.
  • Streamlined order processing workflows to improve response times and service quality.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolutions.

Food Server

CAYSUBIC BEACH RESORT
11.2013 - 01.2018
  • Delivered exceptional customer service by anticipating guest needs and addressing inquiries promptly.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for patrons.
  • Collaborated with kitchen staff to ensure timely order delivery and accurate food presentation.

Bank Teller

PEOPLES BANK OF CARAGA, INC
10.2010 - 10.2011
  • Processed customer transactions efficiently and accurately to enhance service delivery.
  • Assisted customers with account inquiries, providing clear information and support.
  • Maintained cash drawer integrity through diligent counting and verification procedures.

Education

Bachelor of Science - Business Administration Major in Financial Manage

University of Tagum College
Arellano Street, Tagum City
04-2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

CASHIER/WINE ATTENDANT/FOOD SERVER

RALPH’S WINES AND SPIRITS (WINE SHOP) BAR & RESTAURANT
09.2023 - Current

Customer Service Representative

Inspiro Relia, Inc.
02.2023 - 09.2023

Food Server

CAYSUBIC BEACH RESORT
11.2013 - 01.2018

Bank Teller

PEOPLES BANK OF CARAGA, INC
10.2010 - 10.2011

Bachelor of Science - Business Administration Major in Financial Manage

University of Tagum College

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Geniery Coligado