GENIE PALMA TANIGUE

• Monitor and manage daily/weekly, and monthly reports for hours-of-service.

• Investigated and Identified violations of drivers for escalation to the hour-of-service team for log edit to ensure compliance in company policy, and US Federal Motor Carrier Safety Administration rule.

• Coordinate with Drivers/Owners for hour-of-service thru phone call or email.

• Coach contractors and drivers regarding log violations.
• Assist operations and other business partners with hours-of-service questions.

• Followed-through unresponded escalations from fleet owner/driver to clear /close issues.

• Collaborated with the hours-of-service team to enhance report creation, improving workflow efficiency.

• Handle global and national accounts for FedEx Express
• Coordinate with customers for shipment status thru phone call or email.
• Prepare, analyze and present customer data for weekly, monthly and quarterly business reviews.
• Lead root cause analysis and corrective action preparations to address customer concerns or complaints.
• Lead internal PH alignments to address customer issues/concerns.
• Supports regional (APAC) and global alignments to address customer issues/concerns.
• Ensure expedited deliveries for urgent needs of customers.
• Arranges dedicated trucks per customer needs.
• Ensure proper bookings are applied for customer pickup request.
• Handle billing, rating, shipping inquiries of managed customers.
• Communicate to other FedEx location worldwide pertaining Customer shipment’s concern.

• Notify Importer about shipment Customs requirements and clearance status via email, and call.
• Handle export notification and communicate to exporter via email/call.
• Handle supcalls and escalations of shipments to expedite release.
• One of workplace coach wherein able to train and coach new employees.
• Ensure to update Importer’s on their shipment in a daily basis.
• Communicate to FedEx country of origin for shipments lacking or with incomplete shipping docs.
• Other assigned related tasks.

• Entertain & accommodate visitors, clients, and guests.
• Perform filling and record keeping of company file.
• Prepare request for payment.
• Make request and purchase hotel supplies.
• Recruiting and interviewing applicant.
• Evaluates employee’s performance.
• Make disciplinary action, and memorandum.
• Maintain personal file (201) of employees.
• Basic Accounting work.
• Other assigned tasks.

• Receives booking from clients and arranges with carriers.
• Monitors consolidation and assists in monitoring the consol.
• Handle the email inquiry of overseas agents.
• Handles nomination shipments.
• Arranges and schedules the services required from the third party.
• Send weekly reports.
• Answers phone and email inquiry of the client.
• Does the telemarketing for existing accounts and prospective accounts.
• Performs other tasks assigned by the immediate superior.

• Perform invoicing of shipments.
• Email shipment’s details.
• Data entry through SAP.
• Preparing Export Documents.
• Answers customer query and concerns via email/Telephone calls/face to face.
• Ensure proper filling of documents.
• Send reports every shift or daily.
• Perform other assigned tasks by immediate superior.