GENEVIVE VILLARAZA
Customer Care And Technical Support Representative
Taguig City
Summary
To work in a company and contribute to its betterment through the values of hard adhering to the principles of quality, teamwork, discipline and excellence.
Overview
9
9
years of professional experience
Work History
Customer Care and Technical Support Representative
24[7].ai Customer Philippines, Inc.
McKinley West, Taguig City
11.2022 - 03.2026
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
Customer Service Representative
Sitel Philippines Corporation
Quezon City
04.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Documentation Specialist / Office Staff
Australian Project Services (APS)
Legaspi Village, Makati City
04.2017 - 03.2018
- Developed and maintained a comprehensive style guide for company-wide use, resulting in increased consistency across all written materials.
Education
Bachelor of Science - Computer Science (4-Year Graduate)
Taguig City University
Central Bicutan, Taguig City01-2016
Skills
- Excellent Computer systems navigation
- Compliant with business regulatory and security standards
- Empathetic communication skills
- Effective communicator with active listening skills
- Performance-driven customer service
- Technical support and troubleshooting
- Problem -solving and flexible to fast pacing environment
- Willing to learn and easy to adapt changes
- Familiar with Customer Relationship Management (CRM) software like Salesforce, Oracle
- Willing to work on-shifts
PERSONAL PROFILE:
- Date of Birth : July 13, 1995
- Sex : Female
- Status : Single
- Citizenship : Filipino
- Dialects: English, Filipino
References
- Aki, Asuncion, Immediate Supervisor, ab.asuncion41A@gmail.com, 0977-370-6364, 24[7].ai Customer Philippines, Inc.
- Jeah, Delima, Colleague, jeydelima5@gmail.com, 0921-870-4100, 24[7].ai Customer Philippines, Inc.
- Dorothy Claire, Santos, Colleague, dcdsnsts@gmail.com, 0926-602-9706, 24[7].ai Customer Philippines, Inc.
Timeline
Customer Care and Technical Support Representative
24[7].ai Customer Philippines, Inc.
11.2022 - 03.2026
Customer Service Representative
Sitel Philippines Corporation
04.2018 - 09.2022
Documentation Specialist / Office Staff
Australian Project Services (APS)
04.2017 - 03.2018
Bachelor of Science - Computer Science (4-Year Graduate)
Taguig City University