Genevieve Christine Candelaria
Sr. Customer Service Representative
San Pedro, Province Of Laguna
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Sr. Customer Service Officer
M1 Limited
12.2010 - 08.2020
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Appointed as acting Team Leader designated to manage daily operations BAU activities.
Business Development Officer
ICON
05.2010 - 10.2010
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sr. Dispute Representative
JP Morgan Chase Bank, N.A. Phil. Global Service Center
06.2007 - 05.2009
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Customer Service Representative
Sykes Asia
01.2005 - 09.2006
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Computer Science
San Sebastian College - Recoletos
Manila. Philippines 04.2001 -
Skills
Computer Proficiency
undefinedTimeline
Sr. Customer Service Officer
M1 Limited
12.2010 - 08.2020
Business Development Officer
ICON
05.2010 - 10.2010
Sr. Dispute Representative
JP Morgan Chase Bank, N.A. Phil. Global Service Center
06.2007 - 05.2009
Customer Service Representative
Sykes Asia
01.2005 - 09.2006
Bachelor of Science - Computer Science
San Sebastian College - Recoletos
04.2001 -
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