Summary
Overview
Work History
Education
Skills
Timeline
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GENEVIEVE POLICARPIO

GENEVIEVE POLICARPIO

Dumaguete City

Summary

Customer service professional with over 10 years of experience delivering exceptional support to national and international clients. Fluent in English with outstanding communication skills and a strong background in education and technical support. Adept at problem-solving, multitasking, and working under pressure. Proven ability to remain composed and results-driven in high-volume environments.

Experienced booking professional with strong focus on client satisfaction and results. Adept at negotiating contracts, coordinating schedules, and managing client relationships. Known for effective teamwork, adaptability, and reliability under changing conditions. Skilled in communication, problem-solving, and strategic planning.

Overview

9
9
years of professional experience

Work History

Booking Agent

PUSH Agency
  • As a booking agent for brand ambassador events, I handle recruiting and scheduling the right ambassadors based on each client’s needs. I take care of all logistics—from coordinating travel and uniforms to making sure everyone has the materials they need. I personally brief the team to ensure they understand the brand and feel confident representing it. After the event, I collect feedback, submit reports, and make sure all ambassadors are paid on time.

Technical Support Representative / SME

Sitel Group
05.2019 - 07.2022
  • Delivered technical support for HVAC products via phone and chat.
  • Assisted customers with product installation, issue troubleshooting, replacement requests, and maintenance referrals.
  • Served as Subject Matter Expert (SME), training and mentoring new hires on product knowledge and support scope.

Senior Processing Executive (Health Account)

Cognizant Technology Solutions Philippines – Travelers Insurance
10.2017 - 04.2019
  • Reviewed and processed work-related injury claims, including medical bills and diagnostic coverage.
  • Coordinated with billers, nurses, and healthcare professionals for claim validation and resolution.
  • Handled B2B communications ensuring compliance with workers' compensation policies.

Customer Service Representative

Springer Nature (SPi Global)
06.2014 - 08.2017
  • Handled subscriptions and order processing for libraries, researchers, authors, and general customers.
  • Provided support and information regarding academic and scientific publications.

SPED Teacher

Little Village Educational Foundation Inc.
03.2013 - 06.2014
  • Taught Math and Science to both elementary and high school students with special needs.
  • Developed tailored educational plans based on individual learning requirements.

Education

Bachelor - Elementary Education, Major in Special Education

Negros Oriental State University
01.2013

Master’s Degree - Special Education (Undergraduate)

Negros Oriental State University
01.2016

Skills

  • Excellent verbal & written communication (English)
  • Advanced computer literacy (MS Office Suite)
  • Strong analytical & critical thinking
  • Effective problem-solving & decision-making
  • Multitasking & time management
  • Goal-oriented & highly organized
  • Adaptable & professional demeanor
  • Training & leadership (SME experience)

Timeline

Technical Support Representative / SME

Sitel Group
05.2019 - 07.2022

Senior Processing Executive (Health Account)

Cognizant Technology Solutions Philippines – Travelers Insurance
10.2017 - 04.2019

Customer Service Representative

Springer Nature (SPi Global)
06.2014 - 08.2017

SPED Teacher

Little Village Educational Foundation Inc.
03.2013 - 06.2014

Booking Agent

PUSH Agency

Master’s Degree - Special Education (Undergraduate)

Negros Oriental State University

Bachelor - Elementary Education, Major in Special Education

Negros Oriental State University

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