Genevieve Pacana
Danao ,CEB
Summary
Diligent, proactive and goal-oriented VA with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Virtual Assistant
Guardian Enclosure
12.2014 - 06.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Send emails to future clients
- Answered and calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for cage projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Identified metal suppliers offering low prices for bulk purchases.
Virtual Assistant
Dr. Michael Guthrie-Real Estate Investor
06.2010 - 11.2014
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Monitored emails, organizedinbox, and prioritized messages for supervisor.
- Answered screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Completed transcription, and data entry.
- Coordinated Skype calls across multiple time zones.
- Enhanced client satisfaction by providing exceptional customer service through prompt email correspondence..
- Managed social media accounts for increased visibility, engagement, and growth across multiple platforms.
- Interacted with MLM associates, property sellers and buyers, and maintain regular communication for retention.
- Transcribed Real Estate speeches and presentations.
Telephone Banker
Aegis Peoplesupport Cebu
06.2008 - 06.2010
- Handled over100 incoming telephone calls.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Maintain excellent rapport-building skills with each interaction.
- Implemented feedback from coaching sessions to continually enhance professional development and performance levels.
- Maintained high-quality service standards, consistently meeting or exceeding performance metrics.
- Navigated complex customer issues, escalating to appropriate departments when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
Sales Representative
724 Care Inc.
03.2007 - 03.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Branch Manager
Aquasolv Phils., Inc.
01.2000 - 03.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Account Executive
Maintenance Chemicals
01.1997 - 12.2000
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Exceeded quarterly sales targets by implementing strategic account management.
Education
Bachelor of Science - Physical Therapy
AMEC-Bicol Christian College of Medicine
Legazpi, Province Of Albay, Philippines10-1994
Skills
- Customer service / client relations
- Social media updating/Social media management
- Spreadsheet management
- Email management
- Scheduling and calendar management
- Customer relations and communications
- Database entry/Database management
- Excel spreadsheets
- Administrative background
- Office management
- Clerical support
- Remote conferencing
- Reliability
- Telephone and email etiquette
- Appointment Scheduling
- Record-keeping
- Adaptability
- Skip Tacing
- Database entry
- Spreadsheet tracking
- Self motivation
Timeline
Virtual Assistant
Guardian Enclosure
12.2014 - 06.2023
Virtual Assistant
Dr. Michael Guthrie-Real Estate Investor
06.2010 - 11.2014
Telephone Banker
Aegis Peoplesupport Cebu
06.2008 - 06.2010
Sales Representative
724 Care Inc.
03.2007 - 03.2008
Branch Manager
Aquasolv Phils., Inc.
01.2000 - 03.2007
Account Executive
Maintenance Chemicals
01.1997 - 12.2000
Bachelor of Science - Physical Therapy
AMEC-Bicol Christian College of Medicine
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