Genevieve M. Bustamante
Virtual Support Specialist
Baguio City
Summary
With a strong background in healthcare and administration, I provide seamless support to businesses and healthcare providers. As a Virtual Administrative Assistant and Medical Biller, I specialize in streamlining operations, managing communications, and ensuring accuracy in billing processes.
My expertise includes administrative coordination, customer service, email and chat management, data entry, A/R follow-ups, claims processing, and handling denials.
Passionate about efficiency and precision, I help businesses run smoothly, allowing clients to focus on their core priorities.
Overview
25
25
years of professional experience
4010
4010
years of post-secondary education
Work History
Admin Coordinator
CoLab Disability Solutions
07.2023 - 02.2025
- Ensured confidentiality and security of medical records, assessments, and other sensitive information
- Managed inboxes and handle email correspondence efficiently, responding to inquiries and organizing messages
- Oversaw and updated the NDIS and support coordination CRM system, ensuring accurate records for all participants
- Acted as a point of contact and liaised between support workers, support coordinators, and clients to ensure smooth communication and coordination
- Assisted in preparing documents, including filling out NDIS forms, and ensuring they are submitted in a timely manner
- Updated and maintained daily support notes for each participant, ensuring accurate and up-to-date records
- Coordinated with support providers, stakeholders, and other relevant parties to gather reports and information required for participants.
Medical Biller
Healthcare Coding Integrity
10.2020 - 03.2023
- Ensured patient's medical information is accurate and up to date
- Assisted patient inquiries with their benefits, payments, and eligibility
- Performed completion of claims to payers
- Submitted billing data to appropriate insurance providers
- Processed claims and resolved denials to ensure maximum reimbursement
- Did follow-up on unresolved claims to appropriate parties/payers
- Analyzed EOBs and remittances
- Verified insurance of patients to determine eligibility.
Intake Coordinator
Freelance
08.2019 - 12.2020
- Reviewed utilization review intakes and ensured patient's medical information accurate and up to date.
- Conducted initial assessments of each referral to determine program suitability, maintained accurate intake records, and verified patient insurance coverage in the agency’s database.
- Coordinated with healthcare providers to confirm or obtain necessary documentation, ensuring compliance with HIPAA regulations.
Administrative Manager
Diamond Strategies and Outsourcing
06.2017 - 05.2020
- Oversaw office operations; procurement of supplies; organized the center's file system
- Collaborated with HR in functions including recruitment, onboarding, payroll, benefits and personnel record management
- Led training sessions for staff to effectively implement departmental programs and services
- Managed office assistant team and was responsible for their overall direction, coordination, and evaluation.
Physical Therapist
Stimulation and Therapeutic Activity Center- BBC
01.2007 - 04.2012
- Conducted initial assessments and created personalized treatment programs to restore, maintain, and improve physical function, alleviate pain, and prevent disability in children with disabilities.
- Identified students who needed Individualized Educational Plan on file and gave supplemental instruction, individualized academic program and referrals.
- Facilitated training sessions for regular teachers, day care workers, barangay health workers, and parents.
Physical Therapist
Benguet General Hospital
04.2000 - 12.2006
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history
- Planned and administered appropriate treatment and management to patients such as PNF Techniques, various mobilization and strengthening exercises including application of physical modalities (heat and cold packs, muscle and nerve stimulators) to patients undergoing physical rehabilitation
- Supervised Physical Therapy students undertaking their internship
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
Education
Bachelor of Science -
Saint Louis University
Baguio City, Philippines 04.2001 - 05.2005
Professional Teaching Certificate -
Benguet State University
Benguet, TrinidadBachelor of Science - Physical Therapy | Rehab Medicine
Pines City Colleges
Skills
- Documentation and recordkeeping
- Efficient Data Input
- Client Support
- Verbal and written communication
- Organizational skills
- Analytical skills
- Discretion and confidentiality
- Teamwork and collaboration
- Tools/CRM/EMR knowledgeable: MS 360, Canva, Dr Chrono, Office Ally, Greenway Intergy, ReviewStat and Astalty
Affiliations
- PPTA (Philippine Physical Therapy Association)
- TESLA (Teachers of ESL Association of the Philippines)
Timeline
Admin Coordinator
CoLab Disability Solutions
07.2023 - 02.2025
Medical Biller
Healthcare Coding Integrity
10.2020 - 03.2023
Intake Coordinator
Freelance
08.2019 - 12.2020
Administrative Manager
Diamond Strategies and Outsourcing
06.2017 - 05.2020
Physical Therapist
Stimulation and Therapeutic Activity Center- BBC
01.2007 - 04.2012
Bachelor of Science -
Saint Louis University
04.2001 - 05.2005
Physical Therapist
Benguet General Hospital
04.2000 - 12.2006
Professional Teaching Certificate -
Benguet State University
Bachelor of Science - Physical Therapy | Rehab Medicine
Pines City Colleges
Similar Profiles
Makehla BettencourtMakehla Bettencourt
Direct Support Professional at Grow Disability SolutionsDirect Support Professional at Grow Disability Solutions
Laurie J. CousseauLaurie J. Cousseau
Consultant and Trainer at The Southport CoLABConsultant and Trainer at The Southport CoLAB
Alexa EmchAlexa Emch
Front Desk at A CoLab SalonFront Desk at A CoLab Salon
FEBELYN B. BUGTONGFEBELYN B. BUGTONG
A.U Pair Tutor at Adil HakimA.U Pair Tutor at Adil Hakim
JORDANA B. GOMEZJORDANA B. GOMEZ
PRODUCT VALUE MANAGER, NCR,North and Central Luzon at GLOBALIZATION PARTNERS INC. (PEO BY SOLVENTUM)PRODUCT VALUE MANAGER, NCR,North and Central Luzon at GLOBALIZATION PARTNERS INC. (PEO BY SOLVENTUM)