Hi, I’m
Genevieve Cosmiano
Davao City
Summary
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
years of professional experience
Work History
Concentrix
Customer Service Advisor
03.2023 - 12.2024
Job overview
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
Entrepreneurs,Marketing Agencies
Graphic Designer
04.2024 - 08.2024
Job overview
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Enhanced brand visibility by designing innovative marketing materials.
- Created logos and branding materials for various clients, which increased brand recognition and customer engagement.
Alorica
Technical Support Representative
09.2021 - 03.2023
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Type technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Jose Maria CollegeCatitipan Davao City
Bachelor Science In Social Work
Skills
- P>[Product or Service] support
- P>Quality assurance
- P>Till counting
- P>Creative problem solving
- P>Technical Support
- P>Account updates
- Account Updates
- Customer Focus
- Customer service excellence
- Microsoft Outlook
- Sales expertise
Timeline
Graphic Designer
Entrepreneurs,Marketing Agencies
04.2024 - 08.2024
Customer Service Advisor
Concentrix
03.2023 - 12.2024
Technical Support Representative
Alorica
09.2021 - 03.2023
Jose Maria College
Bachelor Science In Social Work
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