Genevieve Cabrales
Licensed Professional Teacher
Vigan City
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Provincial Government of Ilocos Sur
01.2024 - 09.2025
- Managed scheduling and coordination of meetings for departmental staff and stakeholders.
- Assisted in processing documentation and maintaining electronic filing systems for improved organization.
- Responded to inquiries, providing accurate information to enhance client relations and support services.
- Managed confidential information with discretion, upholding data protection standards.
- Championed adherence to company policies with meticulous attention to detail.
Customer Service Representative
Aloricia Teleservices Inc.
09.2022 - 05.2023
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Addressed customer service enquires quickly and accurately.
Education
Bachelor of Science - Secondary Education
University of Northern Philippines
Vigan City, Ilocos Sur05-2019
Skills
Communication Skills - I have the ability to use when giving and receiving different kinds of information
Management Skills - I am organized, I emphatize and communicate clearly with my colleagues I adept in both soft skills and technical skills
Computer skills - I have the ability to learn and operate various technology
Problem - solving skills - I enable to study and understand the root of a problem and find effective solutions
Time management - I allowmyself to complete tasks and projects in a given time With this skill I maintained to balance a work - life
Timeline
Administrative Assistant
Provincial Government of Ilocos Sur
01.2024 - 09.2025
Customer Service Representative
Aloricia Teleservices Inc.
09.2022 - 05.2023
Bachelor of Science - Secondary Education
University of Northern Philippines