Summary
Overview
Work History
Education
Skills
Timeline
Generic
Geneviebe Claud

Geneviebe Claud

Davao

Summary

Personable and detail-focused, bringing strong organizational skills and proactive approach to support leasing operations. Familiar with property management principles and proficient in tenant relations and administrative tasks. Capable of streamlining processes to enhance tenant satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Leasing Coordinator

DMCI Project Developers Inc
04.2024 - Current
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Picked up additional tasks to aid team success.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Prepared range of written communications, documents and reports.
  • Conducted regular property inspections to assess condition and compliance with leasing agreements.
  • Prepared and maintained accurate leasing documentation, including contracts, inventory lists, and condition reports, to support legal compliance.
  • Developed and enforced policies and procedures for leasing administration, promoting consistency and quality standards.
  • Worked flexibly across various settings, providing consistent care to clients in their own homes and residential facilities.
  • Processed refunds, exchanges and service requests for customers.

Customer Service Representative

Teleperformance
08.2024 - 01.2025
  • Addressed customer service inquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Maximize customer satisfaction by resolving service issues promptly.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Processed refunds, exchanges and service requests for customers.

Pre Service Teacher

On the Job Training
01.2023 - 03.2024
  • Assigned and graded class work, homework and tests to further assess student progress and identify areas for improvement.
  • Supervised classroom activities, ensuring students remained focused and engaged.
  • Developed lesson plans following government curriculum and exam syllabi.
  • Facilitated engaging classroom discussions to foster critical thinking and student participation in the learning process.
  • Evaluated students' progress and possible barriers to learning.

Education

Bachelor of Secondary Education -

University of Southern Mindanao
Kabacan, North Cotabato
06.2023

Skills

  • Leadership Skills
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Adaptability
  • Microsoft Excel
  • Ability to Multitask
  • Effective Time Management
  • Microsoft Office
  • Ability to Work Under Pressure
  • Computer Skills
  • Ability to Work in a Team
  • Communication Skills
  • Customer Service
  • Problem Solving
  • Highly Organized
  • Active Listening

Timeline

Customer Service Representative

Teleperformance
08.2024 - 01.2025

Leasing Coordinator

DMCI Project Developers Inc
04.2024 - Current

Pre Service Teacher

On the Job Training
01.2023 - 03.2024

Bachelor of Secondary Education -

University of Southern Mindanao

Similar Profiles

CREATE PROFILE
Geneviebe Claud