Geneviebe Claud
Leasing Coordinator
Davao
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Leasing Coordinator
DMCI Project Developers Inc
04.2024 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared range of written communications, documents and reports.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed team communications and information for meetings.
- Conducted regular property inspections to assess condition and compliance with leasing agreements.
- Prepared and maintained accurate leasing documentation, including contracts, inventory lists, and condition reports, to support legal compliance.
- Developed and enforced policies and procedures for leasing administration, promoting consistency and quality standards.
- Worked flexibly across various settings, providing consistent care to clients in their own homes and residential facilities.
- Processed refunds, exchanges and service requests for customers.
Customer Service Representative
Teleperformance
08.2024 - 01.2025
- Addressed customer service inquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximize customer satisfaction by resolving service issues promptly.
- Handled high-volume telephone calls to address and resolve customer queries.
- Processed refunds, exchanges and service requests for customers.
Pre Service Teacher
01.2023 - 03.2024
- Assigned and graded class work, homework and tests to further assess student progress and identify areas for improvement.
- Supervised classroom activities, ensuring students remained focused and engaged.
- Developed lesson plans following government curriculums and exam syllabi.
- Facilitated engaging classroom discussions to foster critical thinking and student participation in the learning process.
- Evaluated students' progress and possible barriers to learning.
Education
Bachelor of Secondary Education -
University of Southern Mindanao
Kabacan, North Cotabato 08.2019 - 06.2023
Skills
- Leadership Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Adaptability
- Microsoft Excel
- Ability to Multitask
- Effective Time Management
- Microsoft Office
- Ability to Work Under Pressure
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Problem Solving
Personal Information
Nationality: Filipino
Date Of Birth
06/04/01, Pigcawayan, North Cotabato
Timeline
Customer Service Representative
Teleperformance
08.2024 - 01.2025
Leasing Coordinator
DMCI Project Developers Inc
04.2024 - Current
Pre Service Teacher
01.2023 - 03.2024
Bachelor of Secondary Education -
University of Southern Mindanao
08.2019 - 06.2023