Overview
Work History
Education
Skills
Personal Information
Date Of Birth
Timeline
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Geneviebe Claud

Geneviebe Claud

Leasing Coordinator
Davao

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Leasing Coordinator

DMCI Project Developers Inc
04.2024 - Current
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Picked up additional tasks to aid team success.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Prepared range of written communications, documents and reports.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Developed team communications and information for meetings.
  • Conducted regular property inspections to assess condition and compliance with leasing agreements.
  • Prepared and maintained accurate leasing documentation, including contracts, inventory lists, and condition reports, to support legal compliance.
  • Developed and enforced policies and procedures for leasing administration, promoting consistency and quality standards.
  • Worked flexibly across various settings, providing consistent care to clients in their own homes and residential facilities.
  • Processed refunds, exchanges and service requests for customers.

Customer Service Representative

Teleperformance
08.2024 - 01.2025
  • Addressed customer service inquiries quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Maximize customer satisfaction by resolving service issues promptly.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Processed refunds, exchanges and service requests for customers.

Pre Service Teacher

01.2023 - 03.2024
  • Assigned and graded class work, homework and tests to further assess student progress and identify areas for improvement.
  • Supervised classroom activities, ensuring students remained focused and engaged.
  • Developed lesson plans following government curriculums and exam syllabi.
  • Facilitated engaging classroom discussions to foster critical thinking and student participation in the learning process.
  • Evaluated students' progress and possible barriers to learning.

Education

Bachelor of Secondary Education -

University of Southern Mindanao
Kabacan, North Cotabato
08.2019 - 06.2023

Skills

  • Leadership Skills
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Adaptability
  • Microsoft Excel
  • Ability to Multitask
  • Effective Time Management
  • Microsoft Office
  • Ability to Work Under Pressure
  • Computer Skills
  • Ability to Work in a Team
  • Communication Skills
  • Customer Service
  • Problem Solving

Personal Information

Nationality: Filipino

Date Of Birth

06/04/01, Pigcawayan, North Cotabato

Timeline

Customer Service Representative

Teleperformance
08.2024 - 01.2025

Leasing Coordinator

DMCI Project Developers Inc
04.2024 - Current

Pre Service Teacher

01.2023 - 03.2024

Bachelor of Secondary Education -

University of Southern Mindanao
08.2019 - 06.2023

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Geneviebe ClaudLeasing Coordinator