Genevie Quirante
Samal, Province Of Davao Del Norte
Summary
Dynamic and adaptable professional with a proven track record at CLAIR VOYANCE, where I elevated client experiences and maintained high-quality standards. Leveraging strong computer skills and a positive attitude, I efficiently managed high call volumes and complex customer inquiries. Excelled in fast-paced environments, demonstrating exceptional time management and a quick learning ability.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
2023
2023
years of professional experience
Work History
Volunteer
Intern
Virtual Assistant
CLAIR VOYANCE -JKY CUSTOMER MANAGEMENT TRAINING
07.2022 - 08.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Call Agent
CLAIR VOYANCE
06.2022 - 07.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Intern
Green Meadows Home Care, Inc.
05.2013 - 06.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group.
- Gained hands-on experience
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Intern
Rainbow Intervention Center for Autism Foundation
03.2013 - 04.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
No Degree - CAREGIVER
FIL-CANADIAN TRAINING & DEVELOPMENT CENTER
BOLTON ST. DAVAO CITY01-2013
No Degree - ASSOCIATE IN MEDICAL DENTAL AND NURSING ASSISTANT
NEGROS ORIENTAL STATE UNIVERSITY
SIATION NEGROS ORIENTAL06-2009
Skills
- Positive attitude
- Quick learner
- Fast learner
- Time management
- Computer skills
- Flexible schedule
Timeline
Virtual Assistant
CLAIR VOYANCE -JKY CUSTOMER MANAGEMENT TRAINING
07.2022 - 08.2022
Call Agent
CLAIR VOYANCE
06.2022 - 07.2022
Intern
Green Meadows Home Care, Inc.
05.2013 - 06.2013
Intern
Rainbow Intervention Center for Autism Foundation
03.2013 - 04.2013
Volunteer
Intern
No Degree - CAREGIVER
FIL-CANADIAN TRAINING & DEVELOPMENT CENTER
No Degree - ASSOCIATE IN MEDICAL DENTAL AND NURSING ASSISTANT
NEGROS ORIENTAL STATE UNIVERSITY
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA