GENEVAVE SANDAGA VILLANO
Baguio
Summary
Offering strong interpersonal skills and genuine desire to assist guests and ensure their comfort. Brings ability to learn quickly and adapt to new situations, including customer service best practices and problem-solving techniques. Ready to use and develop communication and conflict resolution skills in applying for this role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aesthetician
Skin Manila Inc.
03.2024 - 12.2024
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Recommended and performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, LED therapy and laser treatments.
- Explained benefits of skin care products to clients.
- Discussed procedures and treatment options with clients.
- Suggested appropriate therapy based on current health of client.
Caregiver (Intern)
Baguio Medical Center
09.2022 - 11.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Completed regular check-ins and progress report for each client.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Proven ability to learn quickly and adapt to new situations.
Work Immersion
Philippine Red Cross Baguio City Chapter
09.2022 - 10.2022
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Guest Services Associate
Costa Pacifica Group of Hotels
08.2019 - 06.2020
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained accurate records of guest transactions, upholding strict confidentiality standards.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Utilized problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the hotel''s reputation.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Booked appointments, accepted payments and answered guest questions.
- Assisted guests with variety of services and local attraction information.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Front Office Associate
Costa Pacifica Group of Hotels
03.2019 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
F&B Server
Beach House Costa Pacifica
11.2018 - 02.2019
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hotel FOH Services (Intern)
Costa Pacifica Group of Hotels
05.2018 - 07.2018
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
National Certificate II - Caregiving
MMS Training Development Center Corp.
09.2022
Bachelor of Science - Tourism Management
University of the Cordilleras
07.2018
High School - Old Curriculum
Suyo National High School
03.2015
Skills
- Flexibility
- Adaptability
- Time management
- Organization
- Customer service
- Superior attention to detail
- Guest services expertise
- Listening skills
- Hospitality services
- File management
- Word processing
- Problem-solving skills
Certification
- Active Volunteer, Philippine Red Cross Baguio City Chapter, 11/01/22, Present
- National Certificate II – Caregiving, MMS Training Development Center Corp. (TESDA Accredited), 11/01/22, 11/30/27
- Standard First Aid and Basic Life Support Training, Philippine Red Cross Baguio City Chapter, 07/04/22, 07/07/22
- Nursing Skills Enhancement, MMS-DTCC, 08/01/22
Workexposure
- Work Immersion, Philippine Red Cross Baguio City Chapter, Harrison Road, Baguio City, Benguet, 09/21/22, 10/05/22
- Caregiver (Intern), Baguio Medical Center, Kennon Rd, Baguio, Benguet, 09/24/22, 11/03/22
- Hotel FOH Services (Intern), Costa Pacifica Group of Hotels, 080 Buton St., Sitio Labasin, Brgy. Sabang, Baler, Aurora, 05/16/18, 07/19/18
Heightcm
155
Weightkg
46
References
- Jane Solimen, Branch Manager of Skin Manila Inc, Baguio City Branch, +639566558259
- Lorelyn Poblete, Tenured HR Associate, Costa Pacifica by Sea and Sierra Vista, Inc., +639974217095
- Jericho Dave De Sahagon, RN, EMT-B, former CSR SS/DMS/WELFARE FOCAL PERSON, Philippine Red Cross Baguio City, +639171447635
Personal Information
- Age: 24
- Date of Birth: 10/29/99
- Gender: Female
- Marital Status: Single
Languages
English
Upper intermediate (B2)
Timeline
Aesthetician
Skin Manila Inc.
03.2024 - 12.2024
Caregiver (Intern)
Baguio Medical Center
09.2022 - 11.2022
Work Immersion
Philippine Red Cross Baguio City Chapter
09.2022 - 10.2022
Guest Services Associate
Costa Pacifica Group of Hotels
08.2019 - 06.2020
Front Office Associate
Costa Pacifica Group of Hotels
03.2019 - 08.2019
F&B Server
Beach House Costa Pacifica
11.2018 - 02.2019
Hotel FOH Services (Intern)
Costa Pacifica Group of Hotels
05.2018 - 07.2018
Bachelor of Science - Tourism Management
University of the Cordilleras
High School - Old Curriculum
Suyo National High School
- Active Volunteer, Philippine Red Cross Baguio City Chapter, 11/01/22, Present
- National Certificate II – Caregiving, MMS Training Development Center Corp. (TESDA Accredited), 11/01/22, 11/30/27
- Standard First Aid and Basic Life Support Training, Philippine Red Cross Baguio City Chapter, 07/04/22, 07/07/22
- Nursing Skills Enhancement, MMS-DTCC, 08/01/22
National Certificate II - Caregiving
MMS Training Development Center Corp.
Similar Profiles
Amanda CarnalAmanda Carnal
Radio Frequency Technician at Precision Skin Services/Skin By MackenzieRadio Frequency Technician at Precision Skin Services/Skin By Mackenzie
BIANCA ALYSSA CAPITOBIANCA ALYSSA CAPITO
Experienced Assurance Associate at PwC Acceleration Center ManilaExperienced Assurance Associate at PwC Acceleration Center Manila
Drew EdwardsDrew Edwards
7-12 Special Education Teacher at Manila High School7-12 Special Education Teacher at Manila High School