Geneva Gelotin
Experienced Administration Professional | Records Management | Compliance Support
Bacoor,CAV
Summary
Detail-oriented administration professional with 10+ years of experience in documentation management, data entry, records keeping, and cross-functional coordination. Proven track record of maintaining accurate filing systems, verifying document completeness, and supporting audit-ready operations in fast-paced environments. Experienced in communicating with contractors and internal teams to follow up on requirements, resolve discrepancies, and ensure compliance with established standards. Skilled in Salesforce, Microsoft Office Suite, and digital records management.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
Wilson (Avid Sports PH Inc.)
08.2025 - 03.2026
- Managed daily financial and administrative operations for a retail flagship store, overseeing purchase orders, supplier coordination, and inventory documentation for 600+ SKUs
- Generated weekly management reports and KPI dashboards tracking workforce productivity, supporting data-driven decisions for a team of 12 staff
- Maintained consistently high stock and transaction record accuracy, achieving zero discrepancies across all internal audit periods
- Coordinated with suppliers to follow up on deliveries and documentation, resolving discrepancies and ensuring all records were complete and audit-ready
DEPARTMENT MANAGER
Decathlon Philippines
01.2023 - 12.2024
- Monitored inventory levels and financial performance for a high-revenue department, flagging variances and recommending corrective actions to management
- Produced monthly sales reports and KPI analyses used by senior management to evaluate department performance and set operational targets
- Coordinated scheduling and administrative operations for a team of 10, ensuring optimal coverage and full compliance with labor requirements
- Maintained accurate inventory and compliance records, supporting audit readiness and ensuring all documentation was complete and accessible
OPERATIONS SPECIALIST
CXC Global
09.2019 - 11.2022
- Managed end-to-end digital records for 5,000+ Australian contractors in Salesforce, keeping profiles, agreements, and payment details current and audit-ready
- Verified contractor submissions for completeness and accuracy, following up on missing or incorrect documents and ensuring compliance with AU payroll standards
- Processed and organized documentation including onboarding forms, timesheets, and payment records into structured digital filing systems
- Handled inbound and outbound correspondence with contractors and internal teams, resolving documentation issues and coordinating administrative follow-ups
FINANCE OFFICER
City Service Corporation
12.2018 - 09.2019
- Managed AP/AR, Statement of Accounts, purchase orders, and bank cheques within a 11-person finance team servicing 7,000+ contractors across multiple industries
- Maintained organized financial records and filing systems for invoices, reconciliation reports, and vendor documentation, ensuring compliance with internal standards
- Prepared financial reports and supporting documentation for management review and audit purposes, maintaining accuracy across all submissions
- Handled client billing inquiries and drove payment follow-ups, contributing to faster collection turnaround across hospitals, banks, schools, hotels, and malls
RE-SUPPLY SPECIALIST
CHY Medical Analytics Support
01.2016 - 11.2018
- Managed billing, insurance verification, and claims processing for 50+ daily patient accounts, maintaining high accuracy and timely resolution across all transactions
- Handled both inbound and outbound calls with U.S.-based patients, addressing insurance and billing inquiries, resupply follow-ups, and general concerns professionally
- Coordinated end-to-end administrative workflows supporting U.S.-based clients remotely, ensuring compliance and efficient operations across multiple service lines
- Resolved patient complaints and general inquiries by coordinating with internal teams, ensuring issues were addressed promptly and in line with service standards
Education
Bachelor of Science - Business Administration in Operations Management
City University of Pasay
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Documentation & Records: Digital & Physical Filing Systems Document Verification & Processing Audit-Ready Record Keeping Data Entry & Accuracy Form Preparation Compliance Documentation
Communication & Coordination: Email & Correspondence Management Supplier & Vendor Follow-Up Internal Team Liaison Issue Resolution Cross-Functional Coordination
Operations & Admin: Workflow & Process Following Log & Tracker Maintenance Scheduling Support Timekeeping & Records Management Report Preparation SLA Compliance
Tools & Systems: Salesforce CRM Google Sheets & Excel Google Workspace Microsoft Office Suite
Timeline
STORE MANAGER
Wilson (Avid Sports PH Inc.)
08.2025 - 03.2026
DEPARTMENT MANAGER
Decathlon Philippines
01.2023 - 12.2024
OPERATIONS SPECIALIST
CXC Global
09.2019 - 11.2022
FINANCE OFFICER
City Service Corporation
12.2018 - 09.2019
RE-SUPPLY SPECIALIST
CHY Medical Analytics Support
01.2016 - 11.2018
Bachelor of Science - Business Administration in Operations Management
City University of Pasay
04.2001 -