GENEVA C. AMPARADO
Marikina City
Summary
Experienced and dedicated representative with a strong background in customer service and client relations. Proven track record of effectively resolving complex issues and consistently improving customer satisfaction. Skilled in fostering positive client interactions and upholding high service standards. Committed to delivering exceptional support and building lasting relationships with customers.
Overview
10
10
years of professional experience
Work History
Reservation Desk Representative
Concentrix Daksh Service Philippines Corporation
06.2024 - Current
- Handles customer inquiries and processes reservations, answering questions about availability, rates, and amenities, as well as making, changing, or cancelling reservations
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Customer Service Representative
Quantrics Enterprises
10.2023 - 04.2024
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and maintains financial accounts by processing customer adjustment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Assistant
Supervalue Inc.
03.2021 - 09.2023
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Front Desk Clerk
Hotel Sogo
10.2019 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Internal Manager
McDonald's Corporation
05.2018 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Local Store Marketing
McDonald's Corporation
02.2016 - 05.2018
- Coordinate all the moving parts of event and making sure these events go smoothly including choosing locations, choose the best food package for the guest, entertainment and everyone has a good time
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
SMART Service Crew
Jollibee Foods Corporation
04.2015 - 09.2015
- Coordinate all the moving parts of event and making sure these events go smoothly including choosing locations, choose the best food package for the guest, entertainment and everyone has a good time
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor of Science - Hospitality Management
Hotel And Restaurant Management
Pamantasan Ng Lungsod Ng Marikina04-2018
Skills
- Effective Listening
- Elevating User Experience
- Developing Customer Relationships
- Optimistic Mindset
- Analytical Problem Solving
- Consumer Assistance
- Client relationship building
- Goal-oriented mindset
- Front Desk Operations
- Team Development
Timeline
Reservation Desk Representative
Concentrix Daksh Service Philippines Corporation
06.2024 - Current
Customer Service Representative
Quantrics Enterprises
10.2023 - 04.2024
Customer Assistant
Supervalue Inc.
03.2021 - 09.2023
Front Desk Clerk
Hotel Sogo
10.2019 - 06.2020
Internal Manager
McDonald's Corporation
05.2018 - 05.2019
Local Store Marketing
McDonald's Corporation
02.2016 - 05.2018
SMART Service Crew
Jollibee Foods Corporation
04.2015 - 09.2015
Bachelor of Science - Hospitality Management
Hotel And Restaurant Management
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