Genesis Joy David
Magalang
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
10
10
years of professional experience
Work History
Sales Lead Manager
Teleperformance
02.2024 - Current
- Account: American Express
- Directed projects resulting in significant organizational benefits.
- Developed strategies to boost revenue.
- Conducted SWOT analysis to support decision-making process.
- Fostered improvements in representative capabilities through up skilling sessions starting wave 1 onwards
- Streamlined behavior analysis through targeted calibrations to establish effective methodologies.
- Collaborated closely with both site director and key clientele.
Telesales / Quality Analyst
iQor Sm City Clark
02.2021 - 02.2024
- Account: T-Mobile (Telco)
- LOBs handled: Telesales & Virtual Retail Chat
- Used to dealing with customer's inquiry about products and available offers
- Making an upsell to customer's who are not interested by asking the right discovery questions to right fit the product's features and benefit
- Familiar with quality monitoring to track individual and site level performance
- Communicated regularly with management to discuss trends and adherence
- Developed corrective and preventive plans to resolve non compliance issue (POC)
CSR
Alorica Clark
08.2016 - 12.2020
- Account: T-Mobile (Telco)
- LOB: Care
- Managed customer's conflicts and situations specific to billing, troubleshooting, processing sales and tracking packages
- Met and exceeded performance goals to support long-term company growth and market dominance
Pastry Chef
Planet Chocolate
01.2015 - 07.2016
Education
College Undergraduate -
Holy Angel University
07.2016
Skills
- Verbal and written communication
- Sales team oversight
- Performance analysis
- Sales team training
- Client relationship management
- Analytical problem solver
- Strategic planning
- KPI tracking
- Persuasive negotiations
Timeline
Sales Lead Manager
Teleperformance
02.2024 - Current
Telesales / Quality Analyst
iQor Sm City Clark
02.2021 - 02.2024
CSR
Alorica Clark
08.2016 - 12.2020
Pastry Chef
Planet Chocolate
01.2015 - 07.2016
College Undergraduate -
Holy Angel University
Similar Profiles
Iñiguez Pérez FelipeIñiguez Pérez Felipe
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Aditi SethiAditi Sethi
Customer Care Executive at TeleperformanceCustomer Care Executive at Teleperformance
Veer J KamdarVeer J Kamdar
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Kunal VishnoiKunal Vishnoi
Senior Customer Service Representative at TeleperformanceSenior Customer Service Representative at Teleperformance
Benjamin Alexander T. ZingalaoaBenjamin Alexander T. Zingalaoa
Team Leader at TaskusTeam Leader at Taskus