Genesis Joy David
Magalang
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
10
10
years of professional experience
Work History
Sales Lead Manager
Teleperformance
02.2024 - Current
- Account: American Express
- Directed projects resulting in significant organizational benefits.
- Developed strategies to boost revenue.
- Conducted SWOT analysis to support decision-making process.
- Fostered improvements in representative capabilities through up skilling sessions starting wave 1 onwards
- Streamlined behavior analysis through targeted calibrations to establish effective methodologies.
- Collaborated closely with both site director and key clientele.
Telesales / Quality Analyst
iQor Sm City Clark
02.2021 - 02.2024
- Account: T-Mobile (Telco)
- LOBs handled: Telesales & Virtual Retail Chat
- Used to dealing with customer's inquiry about products and available offers
- Making an upsell to customer's who are not interested by asking the right discovery questions to right fit the product's features and benefit
- Familiar with quality monitoring to track individual and site level performance
- Communicated regularly with management to discuss trends and adherence
- Developed corrective and preventive plans to resolve non compliance issue (POC)
CSR
Alorica Clark
08.2016 - 12.2020
- Account: T-Mobile (Telco)
- LOB: Care
- Managed customer's conflicts and situations specific to billing, troubleshooting, processing sales and tracking packages
- Met and exceeded performance goals to support long-term company growth and market dominance
Pastry Chef
Planet Chocolate
01.2015 - 07.2016
Education
College Undergraduate -
Holy Angel University
07.2016
Skills
- Verbal and written communication
- Sales team oversight
- Performance analysis
- Sales team training
- Client relationship management
- Analytical problem solver
- Strategic planning
- KPI tracking
- Persuasive negotiations
Timeline
Sales Lead Manager
Teleperformance
02.2024 - Current
Telesales / Quality Analyst
iQor Sm City Clark
02.2021 - 02.2024
CSR
Alorica Clark
08.2016 - 12.2020
Pastry Chef
Planet Chocolate
01.2015 - 07.2016
College Undergraduate -
Holy Angel University