Genesis Villarroel
Industrial Engineer
San Mateo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Network Support Manager
Manila Water Company Inc.
6 2023 - 09.2023
- Establishes, manages, and maintains strong relationship/s with other Groups/Departments involved in delivery of service to customers, internal projects and CAPEX initiatives
- Improves network efficiency and ensures network maintenance plans are strategically implemented and completed
- Oversees that all service level agreements (SLAs) for network support services and CAPEX Projects within Service Areas are delivered according to specifications and milestones.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
Senior Territory Manager
Manila Water Company Inc.
10.2020 - 06.2023
- Managing Company's Marbles every year such as Collection, Revenue, Billed Volume, Non-Revenue Water, New Application, Stakeholder Management and Projects to ensure targets are reached within the year.
- Account Management, CRM, SAP Analysis, Forecasting, Reporting, and Data Analyzation
- Ensuring Contractors and Service Providers are within standards and policy of the company.
- Managed over 20,000 accounts within Marikina territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Capex Project Support
Manila Water Company Inc.
11.2019 - 10.2020
- Audits Small Projects within the Company
- Sorting, grooming, completing various project folders to be audited by the auditors
- Assisted Line Manager to reach quotas and deadlines to be submitted and reported.
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Manager
SAVS Water Utilities Corp.
10.2018 - 05.2019
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Ensuring high satisfactory level to our valued customers and to experience 24hr uninterrupted water supply.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
Quezon City 06.2012 - 06.2018
Skills
Attention to Detail
Multitasking Abilities
Negotiation and Conflict Resolution
Documentation And Reporting
Organizational Skills
Strategic Planning
Customer Relationship Management (CRM)
Forecasting
Problem Solver
Leadership Skills
Versatile Worker
Excellent Communication and Interpersonal Skills
Business Analysis and Reporting
Engagements
- Senior Scouts of the Philippines, Commanding Officer, 06/01/11, Present
- Armed Forces of the Philippines Affiliated Reserve Unit, Reservist, 08/21/22, Present
References
- Engr. Jeanne Cantong Madera, Bussiness Zone Manager, Manila Water Company Inc., Jeanne.cantong@manilawater.com, 09175827139
- Engr. Julie Santiago, Business Zone Manager, Manila Water Company Inc., Julie.santiago@manilawater.com, 09175826971
Training
- Certified Lean Six Sigma Yellow Belt, IEdeas Review Center, QC, 06/15/19, 07/06/19
- Advance First Aid & Life Support, First Aider, 06/01/22, Present
- Cadetship Training Program Batch 27, Manila Water University, 10/15/20, 04/15/21
- Construction Occupation and Safety and Health (Cosh S02), SMVP Safety and Training and Consultancy Services, 10/08/22, 10/16/22
Accomplishments
Rank 3rd in my first year as Senior Territory Manager. Hitting all targets for the year with excellence.
Timeline
Senior Territory Manager
Manila Water Company Inc.
10.2020 - 06.2023
Capex Project Support
Manila Water Company Inc.
11.2019 - 10.2020
Operations Manager
SAVS Water Utilities Corp.
10.2018 - 05.2019
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
06.2012 - 06.2018
Network Support Manager
Manila Water Company Inc.
6 2023 - 09.2023