Genesis Villarroel
Industrial Engineer
San Mateo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Network Support Manager
Manila Water Company Inc.
6 2023 - 09.2023
- Establishes, manages, and maintains strong relationship/s with other Groups/Departments involved in delivery of service to customers, internal projects and CAPEX initiatives
- Improves network efficiency and ensures network maintenance plans are strategically implemented and completed
- Oversees that all service level agreements (SLAs) for network support services and CAPEX Projects within Service Areas are delivered according to specifications and milestones.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
Senior Territory Manager
Manila Water Company Inc.
10.2020 - 06.2023
- Managing Company's Marbles every year such as Collection, Revenue, Billed Volume, Non-Revenue Water, New Application, Stakeholder Management and Projects to ensure targets are reached within the year.
- Account Management, CRM, SAP Analysis, Forecasting, Reporting, and Data Analyzation
- Ensuring Contractors and Service Providers are within standards and policy of the company.
- Managed over 20,000 accounts within Marikina territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Capex Project Support
Manila Water Company Inc.
11.2019 - 10.2020
- Audits Small Projects within the Company
- Sorting, grooming, completing various project folders to be audited by the auditors
- Assisted Line Manager to reach quotas and deadlines to be submitted and reported.
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Manager
SAVS Water Utilities Corp.
10.2018 - 05.2019
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Ensuring high satisfactory level to our valued customers and to experience 24hr uninterrupted water supply.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
Quezon City 06.2012 - 06.2018
Skills
Attention to Detail
undefinedEngagements
- Senior Scouts of the Philippines, Commanding Officer, 06/01/11, Present
- Armed Forces of the Philippines Affiliated Reserve Unit, Reservist, 08/21/22, Present
References
- Engr. Jeanne Cantong Madera, Bussiness Zone Manager, Manila Water Company Inc., Jeanne.cantong@manilawater.com, 09175827139
- Engr. Julie Santiago, Business Zone Manager, Manila Water Company Inc., Julie.santiago@manilawater.com, 09175826971
Training
- Certified Lean Six Sigma Yellow Belt, IEdeas Review Center, QC, 06/15/19, 07/06/19
- Advance First Aid & Life Support, First Aider, 06/01/22, Present
- Cadetship Training Program Batch 27, Manila Water University, 10/15/20, 04/15/21
- Construction Occupation and Safety and Health (Cosh S02), SMVP Safety and Training and Consultancy Services, 10/08/22, 10/16/22
Accomplishments
Rank 3rd in my first year as Senior Territory Manager. Hitting all targets for the year with excellence.
Timeline
Senior Territory Manager
Manila Water Company Inc.
10.2020 - 06.2023
Capex Project Support
Manila Water Company Inc.
11.2019 - 10.2020
Operations Manager
SAVS Water Utilities Corp.
10.2018 - 05.2019
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
06.2012 - 06.2018
Network Support Manager
Manila Water Company Inc.
6 2023 - 09.2023
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