Genesis Pedrera

• Ensured seamless customer experience by confidently handling order entry tasks, resolving issues regarding shopping assistance, product delivery/tracking updates, and billing inquiries.
• Achieved and exceeded monthly call handling time targets while ensuring high customer service satisfaction.

• Exceeded expectations in meeting monthly goals for call handling time and customer service satisfaction.
• Delivered precise computer-related information to non-technical individuals.
• Offered prompt assistance and solutions for customer concerns regarding internet connections, billing inquiries, and account matters.

Office Beacon (Inhouse Lead Generation Specialist)

Lead Generation Specialist

• Worked closely with other departments such as product development or customer success teams in order to have a clear understanding of what is needed from the lead gen side in order for them to do their job effectively.
• Collaborated with sales team members to develop strategies that would increase lead conversion rate.

Engaged with prospective clients over the phone to communicate the benefits of services

Axis

Accounts Payable Specialist

• Streamlined accounting process by efficiently handling invoicing tasks such as emailing and calling vendors, managing credits and credit memos, and preparing statements for vendors.
• Processed invoices via Netsuite

Match-Up

Brand Consultant

• Generated leads by actively contacting potential clients and promoting our range of services.
• Managed and processed orders, invoices, and purchase orders to ensure efficient order entry
• Handling email
• Simplified project tasks by utilizing @Ease software

KO Realty Group

Property Manager/Personal Assistant

• Managed and developed tenant-related documentation efficiently
• Delivered prompt solutions to address tenant and client issues.
• Maintained a high level of detail and accuracy while processing invoices.
• Developed and maintained effective social media presence on multiple platforms including Craigslist, Facebook, MLS, and Zillow.
• Enhanced task coordination by efficiently managing and maintaining calendars and meeting schedules.
• Managed and strengthened relationships with tenants.
• Managed communication via email and phone
• Utilized Transaction Coordinator Zipforms for Documentation.

Lockwood Realty Group LLC

Property Manager

• Managed and enhanced tenant relationships.
• Developed and managed social media content on various platforms such as Craigslist, Facebook, MLS, and Zillow.Maintained a high level of detail and accuracy while processing invoices.
• Ensured invoices were processed with exceptional attention to detail and accuracy.
• Handling Tenant's Eviction.
• Managed and organized tenant files and profiles using Appfolio.
• Utilized Transaction Coordinator Zipforms for Documentation.