Overview
Work History
Education
Skills
Certification
Timeline
Generic
Genesis Diocampo

Genesis Diocampo

Taguig,PHILIPPINES

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

Simplus Philippines
05.2022 - Current
  • Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
  • Resolved technical issues promptly and efficiently, minimizing downtime and ensuring seamless user experiences with the Salesforce platform.
  • Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
  • Streamlined business processes for clients with efficient Salesforce configurations and customizations.

Application Development Analyst

Accenture
03.2021 - 05.2022
  • Hands-on experience with deployment tools using Vlocity/Salesforce IDX for efficient and reliable migration of metadata and configurations.
  • Integrated Vlocity Process Library components to streamline business processes and ensure consistency across client implementations.
  • Designed, developed, and tested Salesforce custom objects, page layouts, Process Builders, Flows, and permission sets to meet business requirements.
  • Built and maintained Vlocity components including DataRaptors, OmniScripts, Vlocity Cards, and Integration Procedures to support scalable and dynamic user experiences.

Technical Support Engineer

Iscale
09.2019 - 10.2020
  • Delivered Level 2 technical support for clients using the Vlocity (Salesforce Industries) AppExchange solutions, ensuring timely resolution of complex issues.
  • Collaborated with the Digital Platform Team to troubleshoot and enhance Vlocity components including OmniScripts, DataRaptors, Integration Procedures, and Vlocity Cards.
  • Assisted in upgrading client sandbox environments, performing post-upgrade validations to identify bugs and implement necessary fixes.
  • Acted as a key technical resource in maintaining platform stability and supporting continuous improvement of client implementations.

Associate Technical Support Engineer

Iscale
10.2018 - 09.2019
  • Provided Level 1 technical support to clients, addressing common issues and ensuring prompt resolution.
  • Performed essential support engineering tasks, including user account creation and license modifications within client organizations
  • .Triaged and prioritized incoming support cases to streamline workload distribution for Level 2 support engineers.

Education

BS - Computer Science with Specialization in Systems Software

Asia Pacific College
Makati
05.2018

Skills

  • Computer skills
  • Management skills
  • Time management
  • Good Communication Skill
  • Salesforce administration

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified OmniStudio Developer
  • Salesforce Certified OmniStudio Consultant
  • Salesforce Certified Platform App Builder Certification
  • Salesforce Certified Advanced Administrator (SCAA)
  • Salesforce Certified Communications CPQ Developer I
  • Salesforce Certified Administrator (SCA)

Timeline

Salesforce Consultant

Simplus Philippines
05.2022 - Current

Application Development Analyst

Accenture
03.2021 - 05.2022

Technical Support Engineer

Iscale
09.2019 - 10.2020

Associate Technical Support Engineer

Iscale
10.2018 - 09.2019

BS - Computer Science with Specialization in Systems Software

Asia Pacific College

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Genesis Diocampo