GENESIS DALISAY
Healthcare Representative
Biñan City
Summary
Diversely Skilled Service Analyst with 2 and a half years of experience solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for handling different types of accounts.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
Work History
Technical Support Analyst I - Workforce Management: Time and Attendance
Automatic Data Processing
Makati City
02.2023 - 03.2025
- Guiding, assisting, and advising U.S. clients/practitioners with their business and emotional needs with a focus on the hours-to-dollar calculations of their employees and additional tasks such as Payroll Processing, Supervisor Access Permissions, Holiday Calculations, Time and Attendance Product Orders and Replacements in compliance with the rules and regulations of the law per State in the United States.
- Managed approximately 25 incoming calls per day, and 2-5 chats per hour depending on the client needs.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Received an "Overtime Hero" award for efficiency and Availability during Year-End.
Client Services Support Specialist I(Contractual) - Benefits
Automatic Data Processing
Makati City
10.2022 - 02.2023
- .Guided, assisted, and advised U.S. clients/practitioners with their business and emotional needs with a focus on the benefit plans such as medical, retirement, and insurance calculations in compliance with the rules and regulations of the Affordable Care Act and the law per State in the United States.
- Managed approximately 25 incoming calls per day, depending on the client needs
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Education
Bachelor of Science - Mechanical Engineering
University of Santo Tomas
04.2001 - 07.2021
Skills
- Remote technical support
- Technical issue analysis
- Working Knowledge with Microsoft Office and Google Suite applications
- Teamwork and collaboration
- Excellent inbound, outbound, and chat service
- Dependable and responsible
Accomplishments
Civil Service Passer (Professional) - 06/09/23
Timeline
Technical Support Analyst I - Workforce Management: Time and Attendance
Automatic Data Processing
02.2023 - 03.2025
Client Services Support Specialist I(Contractual) - Benefits
Automatic Data Processing
10.2022 - 02.2023
Bachelor of Science - Mechanical Engineering
University of Santo Tomas
04.2001 - 07.2021
Similar Profiles
Andres Garcia IIIAndres Garcia III
Implementation Consultant at Automatic Data Processing, Inc. (ADP)Implementation Consultant at Automatic Data Processing, Inc. (ADP)
Yamelh MendezYamelh Mendez
Relationship Manager at Automatic Data Processing Insurance Agency Inc.Relationship Manager at Automatic Data Processing Insurance Agency Inc.
Krishna ValavalaKrishna Valavala
Senior Director of Technology at Automatic Data Processing, ADPSenior Director of Technology at Automatic Data Processing, ADP