GENELEV SOON
Cebu City,Cebu
Summary
Dynamic professional with over 11 years of diverse experience in sales, back-office support, and administrative roles, demonstrating a proven track record of streamlining operations and fostering strong customer relationships. Expertise in driving company growth through effective collaboration and a commitment to delivering exceptional value, supported by a keen understanding of industry best practices. Recognized for managing multiple priorities with an organized and dependable approach, complemented by a positive attitude and a willingness to embrace additional responsibilities to achieve team goals. Eager to leverage this extensive background to enhance operational efficiency and contribute to overall organizational success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
BACK OFFICE SALES SUPPORT
LinkPoint
Cebu City, Province Of Cebu, Philippines
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Perform data entry, record keeping, and maintenance of customer information in databases or CRM systems like monday.com
- Prepare reports, documents, and presentations as needed by the management team.
BACK-OFFICE SALES SUPPORT
MCC BPO Services
Cebu, Philippines
03.2022 - 11.2024
- Processed sales orders, managed customer accounts, and ensured accuracy in documentation and records.
- Maintained accurate daily, weekly, and monthly reports to enhance sales strategies, and operational efficiency.
- Prepared and analyses sales reports to support data-driven decision-making.
CORPORATE ACCOUNTS OFFICER (Part Time)
Ayala Land Corp.
Cebu, Philippines
05.2021 - 06.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Processed account applications, documentation, and approvals in compliance with company policies.
- Monitored client accounts, ensuring timely transactions, and resolving discrepancies promptly.
- Prepared reports on account performance, and presented updates to management.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
- Developed strong relationships with external partners such as banks to facilitate smooth transaction processing on behalf of the company.
DATA ANALYST
Office Partners360
Cebu, Philippines
11.2020 - 02.2022
- Cleaning and transforming data to ensure accuracy, consistency, and completeness.
- Collaborated with the business owner and other teams to identify data sources, develop data collection strategies, and ensure data integrity, addressing questions and concerns.
- Developed and maintained comprehensive data reports to track performance metrics for Wayfair account management.
SALES BROKER COORDINATOR
AppleOne Properties, Inc.
Cebu, Philippines
05.2019 - 03.2020
- Coordinated schedules, meetings, and follow-ups to maintain strong relationships with brokers, clients, and partners.
- Acted as the primary link between clients, brokers, and the sales team to ensure smooth transaction flow.
- Prepared contracts, proposals, and documentation to support broker-led sales activities.
- Assisted in organizing sales events, open houses, and other promotional activities.
- Increased brand awareness by utilizing social media platforms.
NISSAN MARKETING PROFESSIONAL
Gateway Motors Cebu Inc.
Cebu, Philippines
06.2015 - 04.2019
- Assist customers by understanding their needs, preferences, and budget.
- Conducted product presentations and test drives to highlight vehicle features, advantages, and benefits.
- Negotiated sales terms, prepared sales contracts, and finalized sales transactions.
- Met or exceeded monthly and annual sales targets.
- Increased brand awareness by utilizing social media platforms.
SALES COORDINATOR
Conception Carrier Air-Conditioning
Cebu, Philippines
03.2014 - 06.2015
- Greeted customers and offered assistance from selecting merchandise to completing purchase.
- Presented product information, demonstrated features and benefits, and provided technical explanations to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated contracts, closed deals, and achieved sales targets.
- Provided excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Education
Bachelor of Science - Criminology
Professional Academy of the Philippines
Cebu, Philippines04-2014
Skills
- Operational Report Generation
- Sales and customer relationship management
- Administrative support and team collaboration
- Customer relationship management
- Commitment to continuous learning
- Customer service
- Problem-solving
- Multitasking Abilities
Certification
CIVIL SERVICE COMISSION-Certificate of Eligibility (COE)
Timeline
BACK OFFICE SALES SUPPORT
LinkPoint
01.2025 - Current
BACK-OFFICE SALES SUPPORT
MCC BPO Services
03.2022 - 11.2024
CORPORATE ACCOUNTS OFFICER (Part Time)
Ayala Land Corp.
05.2021 - 06.2022
DATA ANALYST
Office Partners360
11.2020 - 02.2022
SALES BROKER COORDINATOR
AppleOne Properties, Inc.
05.2019 - 03.2020
NISSAN MARKETING PROFESSIONAL
Gateway Motors Cebu Inc.
06.2015 - 04.2019
SALES COORDINATOR
Conception Carrier Air-Conditioning
03.2014 - 06.2015
Bachelor of Science - Criminology
Professional Academy of the Philippines