Geneca Bartolome

- Dedicated Customer Service professional with knowledge of cryptocurrency information and proven multitasking abilities. Committed to maintaining professional relationships.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

- Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hiring position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Supports and assists the users with their concern from the following pillar queue:

> EN/FL - Crypto

- Solving cryptocurrency related inquiries from selling, sending, receiving and withdrawal.

- Ensuring their account funds being received and being sent out to the intended destination

- Familiar with crypto assets and their specific network

- Broad knowledge in locating crypto transactions per network which is key in providing assistance to users based on their needs

> EN/FL - Wallet

- Differences of Coinbase exchange and Coinbase wallet, Coinbase exchange mostly used to buy, sell and trade cryptocurrencies while Coinbase wallet is mostly used in managing your private keys and interact different wallet DeFi protocols from different wallet platforms

- Wallet related inquiries from sending and receiving assets where in locating transactions by using (different blockchain networks, retools and looker etc.)

> EN/FL - Payments

- Provide assistance to user regarding payment related inquiries such as adding, removing and verifying payment method

- Familiar with different kinds of payment method in the platform ( such as SEPA, IDEAL, Sofort, EBT and ACH etc.)

- Assisting users with their fiat withdrawal to their bank account.

> EN/FL - Product

- Familiar with different kinds of incentive rewards, staking and earning points.

- Knowledge in Coinbase Card inquiries such as (applying, ordering and making transactions).

- Assisting customers on their subscription details specifically the charges and the benefits.

> EN/FL - Identity

- Assist customers on their account verifications and eligibility of their Coinbase account.

- Help customers with their account restrictions by guiding them to lift those restricted areas.

- Guide customer with their 2fa issues in logging unto their account.

> EN/FL - Policy

- Familiar with the Compliance restrictions on their account regarding geographical and account limitations

- Help customer change their country settings by uploading valid documents for us to verify their account.

- Guide customer in claiming death of account holders in various process.

- Navigate Ip address using tools for possible account take over by determining unauthorized transactions.

> EN/FL - Taxes

- Help customer gets or download their tax documents in their account.

- Knowledge on Gain/losses pertaining to their transaction history.