Gene Bryan Hernandez
Senior Operations Manager
Metro Manila
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Owner
JBH AGROVENTURES INC
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Drove continuous improvement initiatives to identify areas for optimization within day-to-day operations while keeping abreast of best practices within the industry sector.
- Fostered a positive work environment by promoting collaboration, embracing diversity, and encouraging professional development opportunities for employees.
Risk Control Specialist
Innovations Group
08.2022 - 03.2023
- Enhanced risk assessment accuracy by conducting thorough investigations and analysis of potential hazards.
- Supported cross-functional teams in identifying project-specific risks, contributing to overall project success rates.
- Reduced company liability through the implementation of effective safety measures and procedures.
Visa and Documentation Consultant
Freelance
01.2018 - 01.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Frontdesk and Airport Operations Manager
Oriental Casino Group
01.2014 - 12.2018
- Streamlined airport operations by implementing efficient processes and procedures.
- Coordinated with federal agencies on security matters, keeping abreast of changing regulations and updating policies accordingly.
- Established strong relationships with community leaders and local businesses by conducting regular meetings addressing concerns related to airport operations impact on surrounding areas.
- Implemented employee training programs to develop a highly skilled workforce capable of handling diverse operational challenges.
- Negotiated contracts with vendors providing essential services including maintenance work, equipment rentals, cleaning services among others.
- Managed budgets for various departments within the airport operations division, allocating resources effectively while minimizing costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
VIP PREMIUM HOST
Solaire Resort & Casino
01.2013 - 01.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Marketing Host
Marina Bay Sands Casino
01.2011 - 01.2012
- Conducted market research to identify opportunities for growth and expansion in competitive landscapes.
- Analyzed marketing data to identify trends and adjust strategies accordingly for optimal results.
- Investigated and resolved customer inquiries and complaints quickly.
Food and Beverage Attendant
Marina Bay Sands
01.2010 - 01.2011
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Education
Bachelor of Science - Tourism And Hospitality Management
University of Santo Tomas
Sampaloc, Manila 04.2001 -
Skills
Relationship building
Client service
Customer relations
Regulatory compliance
KPI management
Negotiation
Strategic planning
Operations management
Consulting
Partnership development
Crisis management
Affiliations
- Freemason
- Bureau of Immigration - Airport Division
- Bureau of Immigration- Legal Division
- National Bureau of Investigation - Quality Control
Timeline
Risk Control Specialist
Innovations Group
08.2022 - 03.2023
Owner
JBH AGROVENTURES INC
01.2021 - Current
Visa and Documentation Consultant
Freelance
01.2018 - 01.2021
Frontdesk and Airport Operations Manager
Oriental Casino Group
01.2014 - 12.2018
VIP PREMIUM HOST
Solaire Resort & Casino
01.2013 - 01.2014
Marketing Host
Marina Bay Sands Casino
01.2011 - 01.2012
Food and Beverage Attendant
Marina Bay Sands
01.2010 - 01.2011
Bachelor of Science - Tourism And Hospitality Management
University of Santo Tomas
04.2001 -