GENARO BACANI JR
Sr Risk Management Analyst
Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
15
15
years of professional experience
Work History
Senior Fraud Analyst
Ubiquity
Taguig City
02.2019 - Current
- Validate possible security incident and alerts for suspicious activities or transactions identified inside of accounts systems and money movement platforms
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Performing risk analysis and ensuring financial conditions of the company is not jeopardized
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Worked with third-party vendors to access and analyze data and systems.
Banker
CONCENTRIX
Quezon City
02.2017 - 09.2018
- Evaluating, prioritizing and resolving customer inquiries by delivering prompt and professional solutions for customer inquiries via phone and email
- Team POC – Worked under Deputy Manager
- Perform call monitoring and quality evaluation for team member to ensure process are strictly followed.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Customer Service Center Associate II
FIS GLOBAL SOLUTIONS
Makati City
07.2015 - 03.2016
- Communicated precisely and regularly with customers, potential customers, and account managers on a variety of topics, including sales and problem solving
- Handled and redirected problems when necessary to the appropriate resources to maximize efficiency.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Banker Coach, Telephone Banker I
JPMORGAN CHASE
Taguig City
01.2010 - 06.2013
- Supported wide variety of technologies throughout the company such as Remote Access,Citrix, Financial Service Desktop, Active Directory, and SharePoint
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Trained new bankers on proper phone ticketing and procedures
- Communicated precisely and regularly with customers, potential customers, and account managers on a variety of topics, including sales, the status of projects and cases, and problem solving.
Team Leader
ICT MARKETING SERVICES
Mandaluyong City
10.2008 - 01.2010
- Coach team members, develop team strength and improve weaknesses
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
BSBA MAJOR - FINANCIAL MAGEMENT
The University Of Manila
ManilaSECONDARY - undefined
RODRIGUEZ JR HIGHSCHOOL
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P. GOMEZ ELEMENTARY SCHOOL
Skills
Intermediate MS Excel, Word, Powerpoint, Outlook and Microsoft edge proficiencyundefined
Timeline
Senior Fraud Analyst
Ubiquity
02.2019 - Current
Banker
CONCENTRIX
02.2017 - 09.2018
Customer Service Center Associate II
FIS GLOBAL SOLUTIONS
07.2015 - 03.2016
Banker Coach, Telephone Banker I
JPMORGAN CHASE
01.2010 - 06.2013
Team Leader
ICT MARKETING SERVICES
10.2008 - 01.2010
BSBA MAJOR - FINANCIAL MAGEMENT
The University Of Manila
SECONDARY - undefined
RODRIGUEZ JR HIGHSCHOOL
undefined
P. GOMEZ ELEMENTARY SCHOOL
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