GENARO BACANI JR
Sr Risk Management Analyst
Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
15
15
years of professional experience
Work History
Senior Fraud Analyst
Ubiquity
Taguig City
02.2019 - Current
- Validate possible security incident and alerts for suspicious activities or transactions identified inside of accounts systems and money movement platforms
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Performing risk analysis and ensuring financial conditions of the company is not jeopardized
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Worked with third-party vendors to access and analyze data and systems.
Banker
CONCENTRIX
Quezon City
02.2017 - 09.2018
- Evaluating, prioritizing and resolving customer inquiries by delivering prompt and professional solutions for customer inquiries via phone and email
- Team POC – Worked under Deputy Manager
- Perform call monitoring and quality evaluation for team member to ensure process are strictly followed.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Customer Service Center Associate II
FIS GLOBAL SOLUTIONS
Makati City
07.2015 - 03.2016
- Communicated precisely and regularly with customers, potential customers, and account managers on a variety of topics, including sales and problem solving
- Handled and redirected problems when necessary to the appropriate resources to maximize efficiency.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Banker Coach, Telephone Banker I
JPMORGAN CHASE
Taguig City
01.2010 - 06.2013
- Supported wide variety of technologies throughout the company such as Remote Access,Citrix, Financial Service Desktop, Active Directory, and SharePoint
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Trained new bankers on proper phone ticketing and procedures
- Communicated precisely and regularly with customers, potential customers, and account managers on a variety of topics, including sales, the status of projects and cases, and problem solving.
Team Leader
ICT MARKETING SERVICES
Mandaluyong City
10.2008 - 01.2010
- Coach team members, develop team strength and improve weaknesses
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
BSBA MAJOR - FINANCIAL MAGEMENT
The University Of Manila
ManilaSECONDARY - undefined
RODRIGUEZ JR HIGHSCHOOL
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P. GOMEZ ELEMENTARY SCHOOL
Skills
Intermediate MS Excel, Word, Powerpoint, Outlook and Microsoft edge proficiencyExcellent knowledge and work experience of financial service industryExcellent analytical, time management, and problem solving skillsExperienced in researching, retrieving, and organizing business data and preparing reports
Timeline
Senior Fraud Analyst
Ubiquity
02.2019 - Current
Banker
CONCENTRIX
02.2017 - 09.2018
Customer Service Center Associate II
FIS GLOBAL SOLUTIONS
07.2015 - 03.2016
Banker Coach, Telephone Banker I
JPMORGAN CHASE
01.2010 - 06.2013
Team Leader
ICT MARKETING SERVICES
10.2008 - 01.2010
BSBA MAJOR - FINANCIAL MAGEMENT
The University Of Manila
SECONDARY - undefined
RODRIGUEZ JR HIGHSCHOOL
undefined
P. GOMEZ ELEMENTARY SCHOOL