Genalyn Mosquera
MOLO, ILOILO CITY
Summary
As a dedicated Customer Service Representative at Inspiro Relia Inc, I excelled in resolving customer complaints with empathy, significantly enhancing customer loyalty. My proficiency in active listening and critical thinking, coupled with efficient data entry skills, led to effective problem-solving and increased repeat business. My approach always prioritized customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Inspiro Relia Inc
01.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Criminology - Criminology
University of Iloilo
Rizal Street Valeria Iloilo City 04.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Languages
English
Beginner (A1)
Timeline
Customer Service Representative
Inspiro Relia Inc
01.2023 - 01.2025
Bachelor Of Science In Criminology - Criminology
University of Iloilo
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