Genard Tony Dumayas

Alorica

06.2022 - 08.2023

Cooperated closely with other departments to support achievement of customer experience outcomes.
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Generated new sales leads to achieve and exceed monthly sales goals.
Engaged in friendly conversation with customer to better uncover individual needs.

Summary