For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Edit My Profile

Sign Out

My Account

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

What is a Bold Profile?

Job Title

How to Search by

For Employers

Personal Information

Educational Background

Work Experience

Character References

Photo

Summary

Overview

Experience

Education

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

I have several years of experience in content moderation and customer service in both remote roles through UpWork, alongside in-person W2 positions. I have operated in several long-term paid positions on UpWork where I would work with my teams through our Slack channels. I also have many years of experience moderating platforms, assisting customers, and working on CRMs such as HubSpot, Help Desk, Help Scout, Talk Desk, Trello, Twilio, Zendesk, Gorgias, Shopify, and Intercom. I am also currently working in a long-term, full-time customer care role, and have years of experience in customer service, from in-person positions to phone-based jobs. My roles have required me to reply to customer support tickets, make outbound calls to customers who need assistance, answer inbound calls, process refunds, set requisitions, and access an admin portal to view and edit customer information if needed.

One such role is called Vital Records Online where it would be my job to ensure customers can obtain their vital records upon request. In this role, I would assist customers by answering inbound phone calls using our dialer known as Twilio and other predictive dialers, handling tickets as they came into the HelpScout CRM inbox, replying to emails and live chats, making outbound phone calls, changing information as requested in the proprietary admin panel, and helping people process refunds. I also worked in a company where we manage remote gate openers, and I would assist customers on the phone by answering inbound phone calls, changing information as requested in the proprietary admin system, answering questions regarding important product-related information, aiding with setting up and troubleshooting the keypads when customers experience physical issues or software related problems in the app, refunds, and other concerns when they needed assistance.

My most recent role was one where I worked for a company where members would use our service to get their biomarkers checked out via blood draw labs. These labs would be remotely scheduled, and I would set a requisition for them in our system using Quest Diagnostics. After they appeared in person and submitted to a set of labs, we would assist them in testing several hundred biomarkers to determine whether they may have a deficiency in certain departments such as low testosterone, high cholesterol, and even early cancer screening through a Grail kit. The founder, who is a licensed physician, would interpret the results alongside some of his team and we would then compile these results into a comprehensive portal for the patients to view. I would assist them via text message or instant live chat in an online portal, alter member information as required when requested, set requisitions, and make follow-up outbound phone calls when needed to assist members.

Skilled in content moderation and policy enforcement, I excelled at Accenture by enhancing online safety and compliance on LinkedIn, leveraging tools like Cornerstone and Canvas. Demonstrating strong communication and data analysis skills, I significantly contributed to refining community guidelines and improving user experience. My proactive approach in identifying content trends set new standards in community management.

to achieve a challenging position at a distinguished organization where skills can be leveraged

Skilled content moderator with background in overseeing online community interactions and ensuring enforcement of guidelines. Familiarity with digital publishing platforms and social media management tools contributes to effective monitoring, reviewing, and moderating user-generated content. Possess strong analytical skills, keen eye for detail, and ability to handle sensitive situations with discretion. Success in maintaining brand integrity and creating safe online environments demonstrates dedication to fostering positive user experiences.

Customer Service & Content Moderation Professional with over 5 years of experience in content moderation and 10+ years in customer-facing roles. Started in retail customer service, building strong communication, problem-solving, and relationship management skills, then transitioned to content moderation, excelling in policy enforcement, workflow optimization, and maintaining high accuracy in fast-paced environments. Known for attention to detail, analytical thinking, and collaborative teamwork, consistently ensuring compliance, enhancing user experiences, and driving positive outcomes.

Gemylen Quiao

Summary

Overview

Work History

Content Moderator

Customer Service Representative

Education

College - Bachelor of Elementary Education major in Special education

Skills

Timeline

Content Moderator

Customer Service Representative

College - Bachelor of Elementary Education major in Special education

Similar Profiles

Andrew R. LaRiviereAndrew R. LaRiviere

Dikshaa SinghDikshaa Singh

Dinesh GadikoiDinesh Gadikoi

Rey Concepcion LopezRey Concepcion Lopez

Lorena Barajas AlmazanLorena Barajas Almazan