Gemmalyn Rapin
Front Desk Officer
Bacoor, Province Of Cavite,CAV
Summary
Dedicated Front Desk Officer with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Novodental
01.2022 - Current
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw daily and monthly reports to be sent to the accounting department.
- Trained new staff emphasizing company policies, flow of day by day operation, and the standard procedures.
- Responded to telephone, email and in-person inquiries regarding dental procedures, prices, and appointments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recalled existing patients with pending procedure, and reminded them for their routine visit.
- Managed calendar for everyday scheduling, ensuring the smooth flow of operation.
- Coordinate the schedule of the Consultants and Specialist for advance appointment.
Dental Nurse
Novodental
02.2019 - Current
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Monitors the inventory of the stocks to ensure all equipments and materials are available when the Dentist needs.
Education
Bachelor of Science - Nursing
Arellano Univeristy
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Customer Service
Guest Relations
Front Office Management
Cash Handling
File Management
Telephone Etiquette
Office Organization
Time Management
Administrative Support
Spreadsheet tracking
Appointment Scheduling
Timeline
Front Desk Receptionist
Novodental
01.2022 - Current
Dental Nurse
Novodental
02.2019 - Current
Bachelor of Science - Nursing
Arellano Univeristy
04.2001 -
Similar Profiles
Christian TumalinChristian Tumalin
Technical Support Tier II (Order Admin. Dept.) at Harte-Hanks PhilipinesTechnical Support Tier II (Order Admin. Dept.) at Harte-Hanks Philipines
Louie MendioroLouie Mendioro
Staff Nurse at St. Lukes Medical Center - Global CityStaff Nurse at St. Lukes Medical Center - Global City
ALLAN SOFRANESALLAN SOFRANES
Cable Lineman at Convergent OutsourcingCable Lineman at Convergent Outsourcing