Gemma Lyn Capiral
Treasury/Accounting Staff
Hagonoy,Bulacan
Work Preference
Summary
Detail-oriented professional with strong customer service skills and extensive experience in administrative support. Proven ability to enhance processes and support teams effectively, driving operational efficiency and ensuring exceptional client experiences.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Accounting Assistant
Asian Land Strategies Corporation
12.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support to enhance shopping experience.
- Trained new employees on register operations and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Administrative Manager
Kim-Kerr Enterprises Co.
01.2018 - 11.2021
- Oversaw daily administrative operations, ensuring seamless workflow across departments.
- Implemented process improvements that enhanced efficiency and reduced operational delays.
- Developed and maintained comprehensive filing systems to streamline document retrieval.
- Coordinated staff schedules and managed resources to optimize productivity levels.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Quality Control Inspector
Accton
01.2014 - 12.2016
- Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
- Implemented testing protocols for electronic components, enhancing detection of defects prior to production.
- Developed and maintained detailed documentation of inspection results and non-conformance reports for audit purposes.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Improved production processes with thorough analysis and feedback, leading to more efficient operations.
Dining Supervisor
Hap Chan Restaurant
Malolos Bulacan
06.2012 - 11.2014
- Supervised daily dining operations to ensure high-quality service and guest satisfaction.
- Trained and mentored staff on best practices in customer engagement and dining protocols.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Implemented efficient workflow processes to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Conducted regular inspections of dining areas for cleanliness and compliance with health standards.
- Resolved guest complaints promptly, enhancing customer loyalty and retention rates.
- Maintained compliance with health department regulations by conducting routine inspections and enforcing strict sanitation standards.
- Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
- Increased employee retention by fostering a positive work environment and providing consistent feedback on performance.
- Supervised wait staff during meal service.
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Served as host for diners to drive pleasurable dining experiences.
- Maintained clean, safe, and hazard-free work environment.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
Education
Bachelor of Elementary Education - Education
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Customer service
Bank reconciliation
Microsoft Excel
Invoicing and collections
Accounts payable
Bookkeeping
Accounts payable and receivable
Strong communication skills
Invoicing and billing
Data entry
Administrative support
Quickbooks
Payment processing
Expense reports
Continuous learning attitude
Finance
Data processing
Financial reporting
Bookkeeping principles
Cash flow analysis
Staff management
Certification
BOSH (Safety Officer II)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounting Assistant
Asian Land Strategies Corporation
12.2023 - Current
BOSH (Safety Officer II)
09-2019
Administrative Manager
Kim-Kerr Enterprises Co.
01.2018 - 11.2021
Quality Control Inspector
Accton
01.2014 - 12.2016
Dining Supervisor
Hap Chan Restaurant
06.2012 - 11.2014
Bachelor of Elementary Education - Education
Bulacan State University
04.2001 -