Gemma Zapanta
Marketing Management
Quezon City
Summary
Dynamic service crew member with a strong work ethic, honed at Fast Deli Serv Inc, excelling in customer satisfaction and food safety. Recognized for resolving complaints swiftly and contributing to sales through effective upselling. Reliable and punctual, consistently maintaining high standards in food preparation and delivery practices.
Overview
10
10
years of professional experience
Work History
Service Crew
Fast Deli Serv Inc
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Service Crew
Generation One Resources
08.2015 - 04.2022
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Education
Access Computer And Technical College
08.2020
Ramon Magsaysay High School
04.2012
General Licerio Geronimo Elementary School
Manika04.2009
Skills
Customer service
Safe handling standards
Food preparation procedures
Basic food preparation
Strong work ethic
Reliability and punctuality
Order delivery practices
Character Refference
• Ruby Jean Maladaga
Product Quality Manager
09561989292
• Glenda Silva
Marketing Manager
09947428308
Timeline
Service Crew
Fast Deli Serv Inc
08.2023 - Current
Service Crew
Generation One Resources
08.2015 - 04.2022
Access Computer And Technical College
Ramon Magsaysay High School
General Licerio Geronimo Elementary School