Summary
Overview
Work History
Education
Skills
Character Refference
Timeline
Generic
Gemma Zapanta

Gemma Zapanta

Marketing Management
Quezon City

Summary

Dynamic service crew member with a strong work ethic, honed at Fast Deli Serv Inc, excelling in customer satisfaction and food safety. Recognized for resolving complaints swiftly and contributing to sales through effective upselling. Reliable and punctual, consistently maintaining high standards in food preparation and delivery practices.

Overview

10
10
years of professional experience

Work History

Service Crew

Fast Deli Serv Inc
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.

Service Crew

Generation One Resources
08.2015 - 04.2022
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Education

Access Computer And Technical College
08.2020

Ramon Magsaysay High School
04.2012

General Licerio Geronimo Elementary School
Manika
04.2009

Skills

Customer service

Character Refference

• Ruby Jean Maladaga

Product Quality Manager

09561989292


• Glenda Silva

Marketing Manager

09947428308

Timeline

Service Crew

Fast Deli Serv Inc
08.2023 - Current

Service Crew

Generation One Resources
08.2015 - 04.2022

Access Computer And Technical College

Ramon Magsaysay High School

General Licerio Geronimo Elementary School

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Gemma ZapantaMarketing Management