Summary
Overview
Work History
Education
Skills
Certification
Administrative Roles
Software
Timeline
Gemma Valenzuela

Gemma Valenzuela

Virtual Medical Assistant
Marikina City

Summary

Highly knowledgeable Virtual Medical Assistant with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information with expertise in medical records management, coding and data entry. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Patient Intake Specialist

Silver Lake Psychology
Los Angeles, California
12.2020 - 09.2022
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks and administrative roles such as Insurance credentialing, Prior authorizations, CAQH profile completion for therapists, uploading docs in EMR.
  • Matched patients with our broad range of Therapists, Specialists and Counselors based on expertise, treatment approach and even personality.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Operations Specialist

OpenMed
Miami, Florida
06.2019 - 04.2020
  • Acted as first point of contact and set appointments for prospective Providers on behalf of patients. Scheduled and confirmed appointments with Providers for new and existing patients.
  • Liaised between patients and medical staff and maintained effective lines of communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Virtual Nurse Coordinator

HouseCall MD
Los Angeles, CA
09.2018 - 03.2019
  • Functioned as liaison between patients, care managers, Providers and other medical staff.
  • Worked effectively with a dedicated team in a fast-paced healthcare environment to provide patients the highest possible level of service and care.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.

Education

Bachelor of Science - Nursing

World Citi Colleges, Manila, Philippines
10.2003 - 05.2005

Bachelor of Science - Physical Therapy

World Citi Colleges, Manila, Philippines
06.1994 - 03.1999

Skills

    Organization and Time Management

undefined

Certification

Registered Nurse - PRC License#0389031

Administrative Roles

- Chart Management

- Insurance Credentialing

- CAQ profile completion

- Prior Authorizations

- Scheduling appointments

- Medical Transcription

- Phone calls

Software

Kareo

Practice Fusion

Aprima

Ring Central

Freshcaller

Availity

Timeline

Patient Intake Specialist - Silver Lake Psychology
12.2020 - 09.2022
Operations Specialist - OpenMed
06.2019 - 04.2020
Virtual Nurse Coordinator - HouseCall MD
09.2018 - 03.2019

Registered Nurse - PRC License#0389031

02-2006
World Citi Colleges - Bachelor of Science, Nursing
10.2003 - 05.2005
World Citi Colleges - Bachelor of Science, Physical Therapy
06.1994 - 03.1999

Similar Profiles

CREATE PROFILE
Gemma ValenzuelaVirtual Medical Assistant