GEMMA JARLEGO
BUSINESS OWNER
MARIKINA CITY
Summary
Business Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Bakery Owner
Samantha's Breadhaus
01.2012 - Current
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Sales Associate
Louis Vuitton Phils
5 2004 - 1 2005
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Receiving shipments and doing inventories.
- Making Daily Sales Report
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Laundry Owner
Eastdrive Laundry Shoppe
01.2011 - 12.2020
- Reduced operational costs by effectively managing inventory of supplies.
- Created positive work environment that encouraged employee retention through clear communication lines between management and staff.
- Streamlined operations for improved efficiency by investing in modern equipment and upgrades.
- Minimized downtime by conducting regular maintenance checks on equipment and promptly addressing any issues that arose.
- Improved overall business reputation through consistent delivery of high-quality results to customers.
- Maintained high standards of cleanliness and hygiene within facility to ensure customer satisfaction and compliance with regulations.
- Enhanced revenue by expanding service offerings, including dry cleaning and pickup/delivery options.
- Managed day-to-day business operations.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Delivered superior customer service by responding to inquiries and complaints.
Marketing Assistant
BDO Unibank
05.2007 - 12.2010
- Input new client data, updated old records, and cross-checked information to keep client database up-to-date.
- Assisted customers with compromised debit cards and issued new credentials.
- Processed applications for new accounts.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
RELATIONSHIP OFFICER
METROBANK CARD CORPORATION
08.2006 - 12.2006
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Visiting designated branches to encourage, motivate, and push employees to produce more credit card applications.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Orienting bank employees on company's new program and promos.
Collection Officer
Citibank
05.2006 - 08.2006
- Reduced outstanding receivables by proactively monitoring past-due accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for company.
- Giving special programs to help client easily pay their dues.
Branch Manager
Mossimo Phils
05.2005 - 06.2005
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Supervising crew in assisting customers and selling the product.
- Supervising the deliveries and inventories.
- Responsible for daily, weekly, and monthly reports.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge of our product.
Education
Bachelor of Science - Marketing
Far Eastern University
Manila 06.2000 - 03.2004
Skills
Business Management
Customer Relations
Small business operations
Credit and collections
Customer Service-Oriented
Branch operations
Verbal and written communication
Cross-selling abilities
Sales proficiency
Timeline
Bakery Owner
Samantha's Breadhaus
01.2012 - Current
Laundry Owner
Eastdrive Laundry Shoppe
01.2011 - 12.2020
Marketing Assistant
BDO Unibank
05.2007 - 12.2010
RELATIONSHIP OFFICER
METROBANK CARD CORPORATION
08.2006 - 12.2006
Collection Officer
Citibank
05.2006 - 08.2006
Branch Manager
Mossimo Phils
05.2005 - 06.2005
Bachelor of Science - Marketing
Far Eastern University
06.2000 - 03.2004
Sales Associate
Louis Vuitton Phils
5 2004 - 1 2005
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