GEMMA HAO
Santa Rosa City
Summary
Insightful Information Technology Professional with 17 years of experience dedicated to customer satisfaction with focused delivery of business and technical solutions, leveraging diverse and innovative methodologies for leading organizations. Experience in process improvement, quality management, project management and business analysis. Successful record of working with multiple stakeholders across cultures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACCENTURE, INC.
01.2022 - Current
- Critical client-facing consulting role that interprets and translates client requirements into a technology solution that can be configured from a standard set of offerings.
- Solutioning and support RFP from domain point of view
- Acts as a key member of the deal/sales team to represent the technology solution offering to the client/internal groups.
- Drives the sign off on the technology solution and acts as an interface with the delivery organization to ensure effective transition, shape services and determine appropriate structure, delivery locations and related costs.
GARDENIA BAKERIES
09.2019 - 09.2020
- Assist with strategic initiatives crossing business teams and operating groups
- Strategize, plan and develop roadmaps for enhancing the efficiency and effectiveness of processes, and reduction in business risks
- Review data / facts to identify and solve issues and mitigate risks
- Facilitate process reviews, Brain writing sessions, Value Stream Mapping sessions, and other workshops aimed at solving business problems
- Develop the Charter to scope out the Problem/ Goal statement, business case, scope etc.
- Lead/support high impact initiatives for business in achieving Operational excellence goals on a particular problem or opportunity
- Responsible for project governance, leadership report out, escalation to sponsor to remove bottleneck etc.
- Develops action plans, identifies team resources to execute plans and effectively manages project schedule
- Balance multiple priorities and respond to quickly change priorities as business needs dictate
- Project/process management experience to include root cause analysis
- Coordinate and complete projects
- Lead Process Re-Engineering of projects/work streams
JAPAN RESEARCH INSTITUTE, LTD
09.2017 - 12.2018
- Ensure proper SDLC is observed in all Project management Life Cycle
- Manage people to effectively deliver results that are specific and measurable
- Work independently and be self-directed while still supporting the team
- Understand and assess the quality of all basic/detailed design specifications such as (but not limited to) system flows; interface specifications, database schemas, functional specifications and software diagrams.
- Ensure the quality, accuracy and completeness of all test documents (E.g. test plan, test cases) based on the requirements/design
- Manage and coordinate the document review processes/procedures with multiple teams (E.g. Users, vendor, HO/LO teams).
- Review the outcomes of each test cycles (FT, LT, ST and UAT).
- Gather and manage the test/master data.
- Work with the vendor/HO/LO teams to coordinate all testing activities; perform defect and release management.
- Control and coordinate SDLC activities between the vendor and internal/external stakeholders.
- Lead overall data and system migration planning and ETL activities from legacy to new Remittance system considering project timeline, scope and business requirements.
Education
Bachelor of Science - Electronics and Communications Engineering
ADAMSON UNIVERSITY
Manila, Philippines01.2001
Skills
- Lean Six Sigma methodology
- Process Development and Improvement
- Project Management
- Solution Architecture
- Agile project management skills
- Waterfall project management
- Proficient in SDLC methodologies
- Data-driven business analysis
- Data migration expertise
- AS400 system expertise
- Banking Payments
- Banking Core Retail
- Leadership
Certification
- Certified Lean Six Sigma Green Belt. Credential ID: ZSSGB131142873
- Certified Lean Six Sigma Yellow Belt. Credential ID: ZSSYB131142960
- RPA Lifecycle: Introduction, Discovery and Design
- Introduction to Big Data
- Scrum Master
- Project Management Fundamentals and Beyond
- Advanced Visualization and Dashboard Design
Timeline
ACCENTURE, INC.
01.2022 - Current
GARDENIA BAKERIES
09.2019 - 09.2020
JAPAN RESEARCH INSTITUTE, LTD
09.2017 - 12.2018
Bachelor of Science - Electronics and Communications Engineering
ADAMSON UNIVERSITY