Gemma Gallardo

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.

• Trained and developed new sales team associates in products, selling techniques, and company procedures.
• Engaged with customers to effectively build rapport and lasting relationships.
• Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
• Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Answered guest questions to provide fun game experience.
• Explained and demonstrated games and attractions to assist guests.