Gemimah Bustamante

• Conducted sales training and monitoring
• Provided administrative and project management support
• Demonstrated exceptional organizational and time management skills
• Possess strong interpersonal skills
• Managed teams, maintained records, and met deadlines
• Conducted source, screen, and hire sales professionals.
• Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment

Project-Based and Part-Time Remote Experience:

Accounts and Products:

Solar Panels from Green Energy:

• Successfully promoted and sold solar panels from Green Energy, effectively communicating the environmental and cost-saving benefits to potential customers.
• I demonstrated a comprehensive understanding of solar energy technology and its advantages, enabling me to address customer inquiries and concerns with confidence.
• Collaborated with residential and commercial clients to assess their energy needs and propose tailored solar panel solutions, showcasing a strong ability to understand and fulfill customer requirements.
• Conducted persuasive presentations and product demonstrations to highlight the features and benefits of Green Energy's solar panels, resulting in increased customer engagement and sales conversion.

Auto insurance from Platinum Plus:

• Effectively marketed and sold auto insurance policies from Platinum Plus, leveraging a deep understanding of insurance coverage options and benefits to meet the diverse needs of clients.
• Demonstrated proficiency in explaining complex insurance terms and coverage details in a clear and comprehensible manner, resulting in improved customer understanding and satisfaction.
• Utilized strong negotiation skills to tailor insurance packages to individual customer requirements, effectively addressing their specific concerns and preferences.
• Collaborated with clients to evaluate their insurance needs, assess risk factors, and recommend comprehensive coverage options, showcasing a customer-centric and consultative sales approach.

Extenze Male Enhancer Supplement:

• Successfully promoted and sold Extenze male enhancer supplements, demonstrating a deep understanding of the product's benefits and features.
• Utilized effective communication skills to discuss sensitive health-related topics with customers, addressing their concerns and providing valuable information about the supplement's efficacy.
• Demonstrated a keen understanding of customer needs and preferences, tailoring product recommendations to individual requirements, and fostering trust and confidence in the product.
• Leveraged a consultative sales approach to guide customers through the benefits and usage of Extenze, resulting in increased product awareness and sales conversion.

Achievements:

• Achieved high levels of client satisfaction.

Reasons for leaving:

I need full-time work.

• Sales Strategy and Planning: Develop and implement strategic sales plans in alignment with the organization's overall objectives
• Collaborate with senior leadership to define sales goals, targets, and performance metrics
• Analyze market trends and competitor activities to identify opportunities and threats
• Sales Process Optimization: Continuously evaluate and improve sales processes, workflows, and methodologies to maximize efficiency and productivity
• Implement and manage sales automation tools and CRM systems to streamline operations and data management
• Sales Analytics and Reporting: Collect, analyze, and interpret sales data to provide insights and recommendations for sales performance improvements
• Create and maintain regular sales reports and dashboards for key stakeholders
• Forecasting and Budgeting: Work closely with finance to develop accurate sales forecasts and budgets
• Monitor actual performance against forecasts, identifying variances and taking corrective actions when necessary
• Sales Training and Development: Collaborate with the sales leadership team to design and deliver training programs for sales representatives and managers
• Ensure the sales team is equipped with the necessary skills and knowledge to meet and exceed targets
• Sales Compensation and Incentives: Manage sales compensation plans, ensuring they are competitive and aligned with organizational goals
• Monitor the effectiveness of incentive programs and make adjustments as needed
• Sales Technology and Tools: Evaluate and implement sales technology solutions, including CRM systems, sales analytics tools, and other sales enablement software
• Ensure the sales team is proficient in using these tools
• Cross-Functional Collaboration: Collaborate with other departments, such as marketing, customer support, and product development, to ensure a seamless customer experience
• Share insights and feedback from the sales team with relevant departments
• Team Management: Lead and mentor a team of sales operations professionals, including analysts and coordinators
• Foster a culture of continuous improvement and collaboration within the sales operations team.

Accounts Supported:

Auto Warranty, Home Improvement, Commercial Loans, and Mortgage Products:

• Orchestrated a significant increase in sales revenue across all product lines, surpassing annual targets and driving substantial growth within the respective markets.
• Spearheaded the successful launch of new sales initiatives and marketing campaigns, resulting in a notable expansion of market share and heightened brand visibility for the products.
• Implemented streamlined operational processes, resulting in a notable reduction in turnaround times for customer inquiries, leading to improved customer satisfaction and retention rates.
• Led the sales and operations teams to consistently exceed performance metrics, resulting in the attainment of top rankings within the industry and recognition for exceptional business results.
• Cultivated strategic partnerships and alliances to enhance product offerings, contributing to a diversified and competitive product portfolio that met the evolving needs of the target customer base.

Achievement:

Cultivated strategic partnerships and alliances, contributing to a 25% expansion of the product portfolio and a 35% increase in overall competitiveness and market penetration.

Reasons for leaving:

The company closed due to COVID.

• Worked in the Banking financial, and BPO industry
• Developed and cultivated client base
• Marketed and sold appropriate financial products
• Ensured compliance with industry regulations
• Prepared and delivered presentations and seminars to clients
• Provided outstanding client service and support
• Maintained books, records, and accounts.
• Upsell Citibank products and services.

Achievement:

Top Employee for Sales Performance:

• Demonstrated exceptional sales acumen and leadership within Citigroup, consistently achieving top sales performance for the year.
• Leveraged a deep understanding of Citigroup's products and services to effectively communicate their value propositions to clients and prospects.
• Implemented strategic sales techniques to exceed targets, drive revenue growth, and contribute to the overall success of the sales team.
• Received recognition and accolades for outstanding sales achievements, showcasing a strong commitment to excellence and delivering results within the organization.

Reasons for leaving:

Greener Pasture

• Monitored and coached Customer Service Representatives
• Delivered training and participated in program development
• Provided Quality Assurance monitoring
• Conducted assessments and calibration sessions
• Supported Team Leaders with escalated issues
• Identified and proposed procedural improvements.

Products:

Citi Identity Monitor and Watch Guard by Citi Bank:

• Successfully marketed and sold Citi Identity Monitor and Watch Guard services offered by Citi Bank, leveraging a deep understanding of identity protection and cybersecurity solutions.
• Demonstrated expertise in articulating the features and benefits of Citi Identity Monitor and Watch Guard, effectively communicating their value in safeguarding customers' identities and financial information.
• Utilized a consultative sales approach to understand the specific security concerns of individual and corporate clients, tailoring solutions to meet their unique needs and risk profiles.
• Conducted informative presentations and training sessions to educate clients on the importance of identity monitoring and cybersecurity, resulting in increased awareness and adoption of Citi's protective services.

Achievements:

• Consistently ranked as the top-performing employee in sales for the entire duration of employment, exceeding targets and demonstrating an exceptional ability to drive sales and foster strong client relationships.
• Recognized for outstanding performance and dedication, leading to a promotion to a senior sales role within the organization, showcasing consistent excellence and leadership within the sales team.

Reasons for leaving:

I was endorsed over at the corporate.

• Made telephone calls and presentations to customers
• Developed written proposals and quotations
• Expedited resolution of customer problems and complaints
• Coordinated sales efforts with various departments
• Analyzed territory/market potential
• Participated in trade shows and conventions.

Product:

Japanese used cars sold worldwide:

• Successfully marketed and sold Japanese used cars to a global customer base, leveraging an in-depth understanding of the automotive market and an extensive knowledge of Japanese vehicle brands and models.
• Demonstrated expertise in assessing the quality and condition of used Japanese cars, offering valuable insights and information to potential buyers worldwide.
• Utilized effective communication skills to bridge cultural and language barriers, catering to the diverse needs and preferences of international customers interested in Japanese used cars.
• Implemented targeted marketing strategies to reach potential buyers across different regions, effectively expanding the reach of Japanese used cars to a global audience and driving sales growth.

Achievements:

• Spearheaded the market entry into emerging regions, resulting in a high increase in sales volume within the first year, expanding the global presence of Japanese used cars, and establishing new customer relationships in previously untapped markets.
• Received accolades for exceptional customer satisfaction and retention, maintaining long-term relationships with international clients, and consistently exceeding their expectations, contributing to the sustained success of Japanese used car sales on a global scale.

Reasons for leaving:

The natural calamity and operation stopped due to the flood.

• Supervised and coordinated sales activities
• Encouraged teams to sell enterprise products
• Ensured achievement of sales targets
• Established good relationships with clients
• Conducted negotiations and market research
• Maintained customer data and conducted market analysis.

Product:

Britannica Encyclopedia:

• Successfully marketed and sold the renowned Britannica Encyclopedia, leveraging its comprehensive and authoritative content to engage educational institutions, libraries, and individual buyers.
• Demonstrated a deep understanding of the features and benefits of the Britannica Encyclopedia, effectively communicating its value as a trusted and valuable source of information across various subjects and disciplines.
• Utilized consultative selling techniques to understand the specific needs of educational institutions and libraries, aligning the Britannica Encyclopedia's content with their academic requirements and curricula.
• Conducted engaging product presentations and demonstrations, highlighting the relevance and reliability of the Britannica Encyclopedia, resulting in increased customer interest and sales.

Achievements:

• Exceeded sales targets by 30% within the first year by implementing a targeted outreach strategy, effectively reaching out to new educational institutions and libraries, and fostering partnerships to integrate the Britannica Encyclopedia into their resources.
• Received recognition for exceptional sales performance, demonstrating consistent success in promoting and selling the Britannica Encyclopedia to a diverse range of customers, contributing to the expansion of its user base and market presence.

Reasons for leaving:

Greener pasture