GEM CLARE BUSTAMANTE
Human Resources Manager
Iloilo City, Province Of Iloilo,ILI
Summary
Offering blend of interpersonal skills and passion for employee development, eager to learn and grow in human resources environment. Contributes understanding of organizational behavior and labor laws, along with ability to manage recruitment and onboarding processes. Ready to use and develop talents in employee engagement and conflict resolution in Human Resources Manager role.
Overview
3
3
Certifications
8
8
years of professional experience
Work History
Human Resources Manager
5K Broadcasting Network Inc.
01.2026 - Current
- Lead and oversee Human Resources operations across the company’s nationwide network of stations and business locations.
- Manage recruitment, onboarding, employee relations, disciplinary proceedings, performance management, and employee separation processes.
- Develop, review, and implement HR policies, procedures, guidelines, and strategic initiatives aligned with organizational objectives and applicable labor regulations.
- Guided management on employee relations, workforce concerns, disciplinary matters, and HR compliance to support a positive workplace culture.
- Ensure HR practices and company policies are aligned with applicable Philippine labor laws and regulations.
- Coordinated manpower planning, staffing requirements, workforce development, and organizational initiatives to align talent with business goals.
- Prepare comprehensive HR reports, workforce analyses, management recommendations, and executive-level documentation.
- Led employee engagement, organizational development, and workplace improvement initiatives to enhance employee satisfaction and retention.
Human Resources / Administrative Officer
5K Broadcasting Network Inc. – K5 Iloilo
01.2024 - 12.2025
- Coordinated recruitment, applicant screening, onboarding, and employee documentation.
- Coordinated recruitment, applicant screening, and onboarding processes to streamline employee integration and ensure compliance with documentation requirements.
- Maintained confidential employee records, personnel files, HR databases, and administrative documents.
- Coordinated payroll preparation, attendance monitoring, and leave administration.
- Managed day-to-day human resources and administrative operations.
- Assisted management in resolving employee relations concerns and disciplinary matters while ensuring adherence to labor compliance standards.
- Prepared HR reports, workforce records, administrative documents, and management correspondence.
- Supported employee engagement activities and contributed to organizational initiatives to enhance workplace culture and employee satisfaction.
- Ensured accurate data encoding, documentation, and records management.
Administrative Assistant
5K Broadcasting Network Inc. – K5 Iloilo
07.2023 - 12.2023
- Supported management with administrative and operational tasks to ensure smooth daily operations.
- Maintained organized office records, filing systems, databases, and administrative documents.
- Prepared reports, correspondence, presentations, and internal documentation.
- Coordinated meetings, schedules, and office activities.
- Coordinated meetings and schedules, facilitating effective communication and collaboration among team members.
- Assisted with recruitment and employee documentation, streamlining attendance monitoring and HR processes.
- Assisted with recruitment, employee documentation, attendance monitoring, and other HR functions.
Call Center Agent
iQor Philippines
01.2019 - 01.2019
- Delivered customer support via inbound and outbound communication channels to enhance customer satisfaction.
- Provided customer support through inbound and outbound communication channels.
- Maintained accurate customer information and transaction records using CRM systems.
- Pursued productivity, customer service, and quality performance targets to ensure adherence to service standards.
Education
Master in Public Administration -
PHINMA University of Iloilo
Iloilo06-2026
Bachelor of Arts - Broadcasting
West Visayas State University
Iloilo City, Philippines01-2022
Skills
HR documentation
Recruitment and hiring
Data management
Management reporting
Microsoft Word, Excel, and PowerPoint
Canva
Basic Video Editing
People management
Problem solving
Decision-Making
Time management
Attention to Detail
Adaptability
Team Collaboration
Customer Service
Communication skills
Accomplishments
- Earned successive promotions from Administrative Assistant to Human Resources/Administrative Officer and eventually Human Resources Manager within the same organization.
- Progressed to leading HR operations across a nationwide network of business locations.
- Developed, reviewed, and standardized HR policies, employment documents, memoranda, agreements, and administrative procedures.
- Supported the management of recruitment, employee relations, disciplinary processes, employee engagement, and labor compliance initiatives.
- Contributed to the improvement and organization of HR documentation, employee records, workforce reporting, and administrative systems.
- Completed a Master in Public Administration while advancing professionally into a Human Resources management role.
Certification
Civil Service Eligibility
Timeline
Human Resources Manager
5K Broadcasting Network Inc.
01.2026 - Current
Human Resources / Administrative Officer
5K Broadcasting Network Inc. – K5 Iloilo
01.2024 - 12.2025
Administrative Assistant
5K Broadcasting Network Inc. – K5 Iloilo
07.2023 - 12.2023
Call Center Agent
iQor Philippines
01.2019 - 01.2019
Master in Public Administration -
PHINMA University of Iloilo
Bachelor of Arts - Broadcasting
West Visayas State University