Summary
Overview
Work History
Education
Skills
Watching K-Drama
Timeline
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Gemarie Locaylocay

Gemarie Locaylocay

Call Center Agent
Cebu City, Province Of Cebu

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Teletech
Cebu City, Province Of Cebu
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.

Customer Service Associate

Tech Mahindra
Cebu City, Province Of Cebu
11.2019 - 09.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Elementary Education - Elementary School Teaching

University of Cebu
Cebu City, Philippines
06.2017 - 03.2018

Skills

Critical Thinking

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Watching K-Drama

K-Dramas, short for Korean dramas, are television series in the Korean language, made in South Korea. They are popular globally for their unique storytelling, diverse genres, and intricate production values. K-Dramas often focus on themes like family, love, and friendship, and are known for their emotional depth and cultural richness. They have a significant impact on spreading Korean culture and language internationally, often featuring compelling plots and well-developed characters that resonate with a wide audience. Whether you're looking for romance, comedy, action, or drama, there's likely a K-Drama that will capture your interest.

Timeline

Customer Service Representative

Teletech
12.2021 - Current

Customer Service Associate

Tech Mahindra
11.2019 - 09.2021

Bachelor of Elementary Education - Elementary School Teaching

University of Cebu
06.2017 - 03.2018
Gemarie LocaylocayCall Center Agent