Gemalyn M. Consulta
Inbound Sales Supervisor
Cabuyao City
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Supervisor
Royal Caribbean International
01.2023 - Current
- Division: Sales
- Brand: Shoreside - Royal Caribbean International
Consumer Outreach Service
Royal Caribbean International
05.2022 - 10.2022
- Division: Consumer Outreach
- Brand: Shoreside - Royal Caribbean International
Care Solutions Expert (2nd level Support – Sprint Account)
Asurion Techlog Center Philippines
06.2019 - 02.2022
Virtual Assistant
I.M Leads Limited (Home-Based)
10.2018 - 06.2019
- Tasks:
- Customer Service Representative
- Appointment Setting
Operations Team Leader
Teletech Investments Pty Ltd
06.2015 - 09.2015
Collections Associate
Teletech Investments Pty Ltd
12.2012 - 06.2015
Collections Associate
Convergys Corporation
06.2011 - 11.2012
Education
Bachelor of Science - Accountancy
Malayan Colleges Laguna
Cabuyao, Laguna03.2011
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Canossa Academy
Calamba City, Laguna04.2007
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Infant Jesus Montessori Center
Cabuyao City, Laguna04.2003
Skills
Proficient in computer applications
Online platform skills
Skilled in Microsoft Office applications
Proficient in computer applications
Accomplishments
Excelling in my most recent position as Team Leader for Telstra, coaching and leading customer service representatives in quickly responding to and resolving customer queries and concerns.
Consistently earning praises in performance reviews from management, peers, and customers recognizing outstanding achievements in time management, customer relations, integrity, work ethics, leadership, and commitment to top-flight quality.
Disclaimer
Consulta, Gemalyn M. Applicant’s Signature
Timeline
Supervisor
Royal Caribbean International
01.2023 - Current
Consumer Outreach Service
Royal Caribbean International
05.2022 - 10.2022
Care Solutions Expert (2nd level Support – Sprint Account)
Asurion Techlog Center Philippines
06.2019 - 02.2022
Virtual Assistant
I.M Leads Limited (Home-Based)
10.2018 - 06.2019
Operations Team Leader
Teletech Investments Pty Ltd
06.2015 - 09.2015
Collections Associate
Teletech Investments Pty Ltd
12.2012 - 06.2015
Collections Associate
Convergys Corporation
06.2011 - 11.2012
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Canossa Academy
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Infant Jesus Montessori Center
Bachelor of Science - Accountancy
Malayan Colleges Laguna
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