Gem 76gemtjao@gmail.com Jao
Chef/Sales Representative /Call Center Representative
Summary
Dynamic sales professional with a proven track record at Mr. Edwardo Tuazon, adept at expanding customer bases and enhancing client satisfaction. Skilled in customer relations and staff training, I excel in identifying high-potential accounts and delivering tailored solutions, resulting in significant revenue growth and improved retention strategies.
Overview
5
5
years of professional experience
Work History
Call Center Representative
CONCENTRIX
12.2024 - 06.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Representative
Mr. Edwardo Tuazon
05.2021 - 08.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Elevated customer experience through immediate problem resolution.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Chef De Cuisine
Mr. Gene Lopez
02.2020 - 07.2022
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Education
Under Graduate - Culinary/ Computer Science
Center For Asian Culinary Arts
05.2000
Skills
- Customer Relations
- Staff Training
- Retention strategies
- Client Service
- Interpersonal communication skills
Overview
33
Personal Information
Title: CHEF/ SALES REPRESENTATIVE
Timeline
Call Center Representative
CONCENTRIX
12.2024 - 06.2025
Sales Representative
Mr. Edwardo Tuazon
05.2021 - 08.2023
Chef De Cuisine
Mr. Gene Lopez
02.2020 - 07.2022
Under Graduate - Culinary/ Computer Science
Center For Asian Culinary Arts
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